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Legal & Privacy

Privacy Policy

Please read this privacy policy (this “Privacy Policy”) to learn more about:

  • what Personal Information is collected by www.zebpay.com (the “Website”) and the mobile phone application ‘ZebPay’ (the “App”) by Genie Technologies Pte. Ltd. (of Singapore), Awlencan Innovations India Limited (of India) and their respective representatives (“ZebPay”);
  • how the Personal Information is used;
  • with whom the Personal Information may be shared;
  • how you can access and change your account settings on the Website and the App;
  • what security procedures are in place to prevent the loss, misuse or alteration of information collected by the Website and/or the App; and
  • how to contact us.

Your privacy is our top concern. ZebPay is committed to protect the information and privacy of individuals, customers, business partners and others who visit the Website, the App, and/or to whom ZebPay offers its services. We work hard to earn and keep your trust, so we adhere to the following principles to protect your privacy:

  • We do not share, rent, trade or sell your Personal Information to third parties other than as described within this Privacy Policy. As used in this Privacy Policy, “Personal Information” shall mean any information including personally identifiable information and/or sensitive information that relates to you, which, whether directly or indirectly, in combination with other information available or likely to be available with us, is capable of identifying you.
  • We do not share your contact information with another user of the Website or the App, without your consent.
  • Any Personal Information that you provide will be secured by industry standard protocols and technology.
  • This Privacy Policy covers the Personal Information collected by us via the Website and/or the App accessed via the Internet. It does not, however, apply to entities that the Website does not own or control. By using or accessing the Website, you agree to our privacy practices outlined in this Privacy Policy.
What information do we collect?

The Website and the App collect Personal Information from you if and when: (i) you register on the Website or on the App, (ii) place an order on the Website or on the App, as applicable, (iii) subscribe to ZebPay’s newsletter, if applicable, (iv) respond to a survey or fill out a form on the Website or on the App, for the limited purposes of identifying you personally, communicating with you, in the context of provision of ZebPay’s services, in compliance with the requirements of law.

Accordingly, you may be asked to enter your name, sex, e-mail address, mailing address, phone number, credit card information and/or other financial information for processing payment transactions, among other details permitted by applicable law, from time to time.

What purposes do we use your information for?

Any of the information the Website collects from you may be used for one of the following purposes:

  • 1. To personalize your experience on the Website and the App (your information helps us to better respond to your individual requirements).
  • 2. To improve the Website and the App (we continually strive to improve the offerings based on the information and feedback we receive from you).
  • 3. To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs).
  • 4. To process transactions on the Website and/or the App, as applicable.

Your Personal Information, whether public or private, will not be sold, exchanged, transferred, or given to any other entity for any reason whatsoever, without your consent, other than for:

  • 1. the express purpose of delivering the purchased product or service requested by you from the Website or App, as applicable;
  • 2. administering a contest, promotion, survey or other feature; and
  • 3. sending periodic emails and other communications.

The email address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to sending you occasional news, updates, and related product or service information of ZebPay, as applicable.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your Personal Information obtained by us from you.

We offer the use of a secure server. Where applicable, all supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, financials, etc.) will not be stored on our servers.

You are solely responsible for the authenticity of the Personal Information supplied by you, and we are not liable for the said authenticity under any circumstances whatsoever.

Does the Website use cookies?

Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser that enables the site or service provider’s systems to recognize your browser and capture and remember certain information. You may have the option on disabling cookies on your browser.

We may use cookies to help us to understand, remember and save your preferences for future visits.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer your Personal Information to outside parties. This does not include trusted third parties who assist us in operating the Website and the App, conducting our business, or servicing you, so long as those parties agree to keep this information confidential and ensure the same level of data protection that is adhered to by ZebPay. We may also release your information when we believe the release is appropriate to comply with law, enforce our site policies, or protect our rights, property and/or safety and those of others. However, non-personally identifiable visitor information may be provided to other parties for gaining insights and/or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on the Website and the App. These third party sites may have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these third party sites. Nonetheless, we seek to protect the integrity of the Website and/or the App and welcome any feedback about these third party sites.


This Privacy Policy applies to information collected both through the Website as well as the App.

Your Consent

You have the option of not providing your Personal Information to ZebPay. Should you choose not to provide the same to the Website or the App, please do NOT access, view, download or otherwise use the Website and/or the App, related information or services, and do not avail of any of ZebPay’s product and service offerings.

By using the Website and/or the App, you consent to this Privacy Policy. After registration, you have the option to withdraw your consent for usage of your Personal Information upon notifying us in writing, on the happening of which we will take steps as required by applicable law.

Changes to the Privacy Policy

If we decide to change/amend/modify the Privacy Policy, we will post those changes, and update the Privacy Policy modification date below. The updated Privacy Policy will be intimated to you in the manner required by law.

Contact us

The information described in this Privacy Policy is collected and retained by ZebPay, which owns the Website and the App. Should you have any concerns pertaining to this Privacy Policy and/or the information shared hereunder, please contact us at:

Name - Kevin Lim Meng Ern

Designation - Global Legal Head

ZebPay entity full name - Genie Technologies Pte Ltd

Singapore Address - 10 Anson Road, #26 - 10, International Plaza, Singapore - 079903

Phone: +61 94897870

Date modified: 01 March 2020