ZebPay is India’s oldest and most-loved Bitcoin and crypto asset company, helping ⅔ of India’s crypto owners buy their first Bitcoin since 2014. With new owners and leaders in 2020, we’re expanding our mission to help millions of people in India and around the world to join the Bitcoin revolution through creating best in class technology and user experiences.
A career at ZebPay is all about being part of our Ohana (Hawaiian for family!) and working on some of the most challenging, yet fun projects you can find in the software industry. You would be welcomed into a dedicated and inclusive environment where you can learn and collaborate with some of the most talented people in the tech industry.
With the rapid growth of blockchain globally and other long-term initiatives, the successful candidate will be working with bleeding-edge technology in an internationally established team, while having great attention to detail, being a strong team player, and having excellent communication skills.
You will serve and grow ZebPay’s communities on Telegram, Facebook, Twitter, and other social media channels—educating, solving problems, and creating enthusiasm.
In this hybrid role, you will be part of our customer service team but also work closely with marketing, information security, and other departments.
Analyze brand positioning and consumer insights
The work is a combination of the following:
Customer support on social media
Most of our customer service agents take questions submitted as tickets on help.zebpay.com. You will help anyone who posts about their support issues on social media. You’ll reassure them, check on their status, and help get the issue resolved. By showing empathy and restoring their confidence in ZebPay, you will be both support agent and brand ambassador.
Protecting members and the public from fraud and scams
You will work with our security team to spot fake accounts and take them down, warn our followers about scams, and educate them on how to stay safe from phishing attacks. There will be some detective work and you’ll need to use and improve your online research skills.
Participating and leading discussions on various platforms as ZebPay’s representative
We have active discussion groups on Telegram and Facebook and a growing presence on Reddit and other channels. You will get to know our followers and become a trusted and friendly source of help and encouragement. If you are already knowledgeable about crypto, great. If not, you must learn quickly and with enthusiasm.
Your personality and tone will matter as much as your knowledge. Fun and kindness are our core values and you will help create an atmosphere of kindness and fun in these discussion groups.
Creating fun, educational, share-worthy experiences
If you absolutely love creating events, games, contests, giveaways, and other exciting experiences for people, this position might be for you.
You should look not only at what other companies in crypto and finance are doing, but also bring in ideas from fashion, food, music, entertainment, and tech.
Creating a community is not a side activity. It can be the heart of successful brand-building. If you want to go deep into this area, you’ll have every opportunity.
- 3+ years of experience in being a Community Manager with a minimum of 1-2 years of trading in the crypto or tech domain.
- You’re a proactive & creative Problem Solver.
- Work at a company that stays ahead of the curve and encourages the use of cutting-edge technology.
- Get to learn more about Blockchain which is a Hot in-demand skill.
- Constant Learning Curve
- Flexible Timings
- You can be as creative as you can
- You are treated as one extended Family
- Learning and Development Policy