For all intents and purposes of these Terms of Use, all customers accessing the Zebpay Platform in or from Singapore will be contracting with:
Genie Technologies Pte Ltd [Registration No: 201919382H ], 6 Raffles Quay #16-01 Singapore 048580 which owns and operates the ‘Zebpay’ Exchange Platform in Singapore, and shall hereinafter referred to as “Awlencan” or “ ZebPay” or “Company” or “Genie“.
In this agreement the following terms, unless the context otherwise indicates, will have the following meanings:
AML Regulations means MAS Notice No. PSN02 Notice to Holders of Payment Service License (Digital Payment Token Service) read with section 27B of the Monetary Authority of Singapore Act (Cap. 186).
AML Policy means the policies and programs maintained by Zebpay to comply with the AML Regulations.
Business Day means a day that is not a Saturday, Sunday or public holiday in Singapore.
Client Deposits means money (fiat) deposited into the Client Asset Account either by the Client transferring funds to the Client Asset Account or by crediting the Client Asset Account by Zebpay as a result of a sale of Digital Payment Token by the Client on the Zebpay Platform.
Client Deposit Money means Client Deposits credited to the Client Asset Account (not applicable to Indian Customers).
Client Asset Account or Account entails the overall term for all wallets and accounts that the Client holds with the Company on the Zebpay Platform including both fiat and crypto-wallets.
Company means Genie Technologies Pte Ltd [Registration No: 201919382H]
Competent Authority means the Monetary Authority of Singapore or such other relevant government authority.
Crypto Earn Service shall have the meaning ascribed to the term in Clause 10 (d).
Force Majeure shall mean and include any cause arising from or attributable to acts, or events, beyond the reasonable control of Zebpay, including natural calamity, strikes, terrorist action or threat, civil commotion, riot, crowd disorder, invasion, war, threat of or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, structural damage, epidemic or other natural disaster, calamity, attacks including through computer viruses, hacking, denial of service attacks, ransomware or other manmade disruptions or any law, order enactment, statutory direction, legislation, regulation, rule or ruling of government or any court of law or of a Government or regulatory authority.
KYC means know your customer requirements under the AML Regulations.
Privacy Policy means the privacy policy of ZebPay available at https://zebpay.com/sg/privacy-policy/
Digital Payment Token Exchange means (per Schedule I of the Payment Services Act) an exchange operating in or from within Singapore which facilitates the exchange and/or trading of digital payment tokens by making or hosting offers or invitations to buy or sell digital payment tokens in exchange for any money or any other digital payment token, but does not include an exchange where the exchange in question does not come into possession of any money or any digital payment token, whether at the time that the material offer or invitation is made or otherwise.
Digital Payment Token has the same meaning as defined in the Payment Services Act.
Token Lending Service shall have the meaning ascribed to the term in Clause 10 (c).
User or Client shall mean persons availing of the Zebpay Services (as defined below), directly or indirectly, and are referred to herein as “Users”.
ZebPay Platform shall collectively mean and include Zebpay Android App, Zebpay iOS App (collectively, “Zebpay App”) or Zeb Web app (“Web version”) and Zebpay website “www.zebpay.com” (“Zebpay Website”) and other web assets on the Zebpay.com domain, together with the Zebpay Developer Portal, Public APIs and secure authentication for Users;
ZebPay Services means the services made available from time to time on the Zebpay Platform.
Trading in Digital Payment Tokens involves a high degree of risk to your capital. Digital Payment Tokens may not be appropriate for all investors and you should seek independent advice if necessary. Trading with Digital Payment Tokens may result in total loss of your investment. In addition to the foregoing, please read and understand the Risk Warning on Digital Payment Token Services available at https://zebpay.com/sg/risk-warning-on-digital-payment-token-services/ , before using any of ZebPay’s Services.
- (a) These Terms of Use form a binding agreement between you (hereinafter known as ‘The Client or User or You’) and Zebpay as the operator of the Zebpay Platform.
- (b) By using any services made available through the Zebpay Platform the Client agrees that the Client has read, understood and accepted all the terms and conditions contained in this Terms of Use agreement as well as our Privacy Policy.
- (c) As this is a legally binding contract, the Client is cordially requested to carefully read through this agreement and related notices before using any of Zebpay’s Services.
- (d) By registering, accessing or using Zebpay Platform, the Client agrees to the terms and conditions set out in this Terms of Use.
- (e) If any Client disagrees with this Terms of Use, the Client shall not proceed to initiate account registration with Zebpay or seek to acquire any of its services.
Zebpay is committed to improve the global fight against money laundering and terrorist financing. In this regard, the Company has endeavoured to carefully ensure all of its internal anti-money laundering procedures comply with AML Regulations.
- (a) Zebpay reserves the right to modify or change the terms and conditions of the agreement at any time and at its sole discretion. Zebpay will provide reasonable notice of these changes to Users and will modify or change the terms by updating the Terms of Use.
- (b) Any and all modifications or changes to the Terms of Use will be effective on the period mentioned in the notice being provided to Users. As such, Users’ continued use of Zebpay services, including but not limited to any failure to close your account during the requisite notice period, acts as acceptance of the amended agreement and rules. For the avoidance of doubt, if the User does not agree with any such modification or change, then the User should close the Client Asset Account and cease using the Zebpay Platform.
- (a) By registering to use a Zebpay’ Client Asset Account, the Client warrants that the Client is an individual that is at least 18 years old, a legal person or other organization with full legal capacity to enter into these Terms of Use.
- (b) If the Client is an individual and is not at least 18 years old, the Client’s legal guardian shall be responsible for all consequences resulting from the Client’s actions on the Zebpay Platform and Zebpay shall have the right to cancel or freeze the Client’s Client Asset Account in addition to filing claims against the Client and the Client’s guardian for compensation/damages.
- (c) Each Client shall have one Client Asset Account only. Multiple accounts for the same Client will not be allowed.
- (d) Clients who are either citizens or residents of the below countries are not permitted to use the Zebpay Services in any form ( “Prohibited Jurisdiction Use” )
Crimea region in Ukraine, Donetsk People’s Republic in Ukraine, Kherson People’s Republic in Ukraine, Zaporizhzhia People’s Republic in Ukraine, Luhansk People’s Republic in Ukraine, Cuba, Iran, North Korea, Syria, Congo, Libya, Somalia, Sudan, South Sudan, and Yemen.
By accessing and using the Zebpay Platform, the Client acknowledges and declares that he/she is not on any trade or economic sanctions lists, such as the United Nations Security Council Sanctions List and its equivalent. You may not use your Client Asset Account to engage in the following categories of activity (“Prohibited Uses”). The specific types of use listed below are representative, but not exhaustive:
- (a) unlawful activity
- (b) fraud
- (c) gambling
- (d) intellectual property infringement
- (e) defamation or abuse
Pursuant to Zebpay’s strict policy of preventing potential conflicts of interest and/or market abuse, the Client is given notice that Zebpay does not extend its services to its employees and/or their relatives, save where Zebpay is satisfied, on a case by case basis, that the risk of conflicts of interest and/or market abuse have been ameliorated. By accessing and using the Zebpay Platform, the Client acknowledges and declares that neither he/she nor any of her relations are employees of Zebpay or any of its affiliates.
The content of these Terms of Use shall not supercede the laws of the country to which the User belongs. Zebpay maintains its stance that prohibited users are not to use or access the Zebpay Platform.
- (a) The OTC Trading Platform Service is a service accessed through the Zebpay Platform whereby Zebpay provides an online virtual financial asset trading platform via a sophisticated Zebpay platform for products commonly known as cryptographic tokens, digital tokens or cryptographic currency.
When a User enters into the OTC Trading Platform Service on the Zebpay Platform, the User acknowledges and consents that he/she is transacting with Zebpay as a counterparty, meaning that for all intents and purposes, Zebpay is dealing on its own account and the prices are set by Zebpay itself. - (b) The Digital Payment Token Exchange Service is a service accessed through the Zebpay Platform whereby Zebpay provides a trading platform (crypto to crypto/fiat to crypto/crypto-fiat) for digital payment tokens, but otherwise commonly known as cryptographic tokens, digital tokens or cryptographic currency. The functionalities available under this service fall into two separate classes. In broad terms, the “Instant Buy/Sell” class of services will allow Users to trade the aforementioned tokens and cryptographic currencies with Zebpay itself as the counterparty. Conversely, the “Exchange” class of services will allow Users to trade the aforementioned tokens and cryptographic currencies amongst each other, which Zebpay facilitates by providing the matching service that will pair up their respective buy and sell orders.
When a User enters the Digital Payment Token Exchange Service on the Zebpay Platform, the User acknowledges that he or she is transacting with other users of the Zebpay platform as a counterparty and bids are matched on a non-discretionary basis with a counterparty. In this regard, Zebpay provides the platform to match the orders, and prices are therefore set by the market-forces of supply and demand. - (c) The Token Lending Service is a service accessed through the Zebpay Platform whereby the User may choose to either (i) deposit Digital Payment Tokens in dedicated wallets where they can earn interest in the form of a fee denominated in the same Digital Payment Token; or (ii) borrow Digital Payment Tokens from Zebpay, subject to an interest rate denominated in the same Digital Payment Tokens, and which borrowings will be secured against other Digital Payment Tokens deposited by the customer with Zebpay for that express purpose.
- (d) The Crypto Earn Service is a service accessed through the Zebpay Platform whereby the User may choose to keep specified Digital Payment Tokens in their trading wallet, for which they will generate earnings denominated in the same crypto assets.
- (a) The Client must register and open a Client Asset Account with Zebpay for exchanging Digital Payment Tokens (Digital Payment Tokens) prior to commencement of trading on the Zebpay platform.
- (b) All crypto-wallets will be managed by the Company.
- (c) Client may request the withdrawal of the Digital Payment Tokens and any fiat currency subject to the limitations available at www.zebpay.com/fees-global/
- (d) Zebpay strives to maintain the accuracy of information posted on the Zebpay Platform however it cannot guarantee the accuracy, suitability, reliability, completeness, performance or fitness for purpose of the content through the Zebpay Platform and will not accept liability for any loss or damage that may arise directly or indirectly from the content.
- (e) Information on Zebpay’s Platform can be subjected to change without notice and is provided for the primary purpose of facilitating Users to arrive at independent decisions.
- (f) All Users of the Zebpay Platform must understand that there are risks involved in the usage of the Zebpay Platform. Zebpay encourage all users to exercise prudence and trade responsibly within their own means.
- (g) While Zebpay emphasises online interface security to ensure the continuity and security of its services (announcements will be made in event of downtime/maintenance), it will be non-accountable to Users for an act of God, Force Majeure, malicious targeted hacking, terrorist attacks and other unforeseen circumstances.
- (h) Zebpay reserves the right to cancel, rollback or block transactions of all type on its platform in event of abnormal transactions or based on its internal AML Policy.
- (i) Zebpay will not ask for any password or PIN from its users except to login into Zebpay platform and use Zebpay services. Zebpay will also not ask users to transfer funds that are not listed on its OTC Trading Platform Service or Digital Payment Token Exchange Service.
- (j) By using the Zebpay Platform and Zebpay’s services, the Client declares that all information provided by the Client to Zebpay is true, accurate and complete.
- The Client agrees and understands that the underlying protocols of different crypto networks are subject to changes (each a “Fork”) which may result in more than one version of such network (each a “Forked Network”). The Client further agrees and understands that Forks may materially affect the value, function, and/or name of the crypto held by the Client with ZebPay. In the event of a Fork, ZebPay may temporarily suspend any services in respect of the relevant crypto/s (with or without advance notice to you) and may determine, in its sole discretion, whether or not to support the Forked Networks. Details of ZebPay’s position on such Forks are available at https://help.zebpay.com/support/solutions/articles/44001895103/, which may be subject to change from time to time.
For the purpose of the Token Lending Service, the lending or borrowing of Tokens to or from Zebpay are subject to the provisions of respective terms. Detailed terms of the Token Lending Service are available at https://zebpay.com/in/lend/. By availing themselves of these particular service(s), Users are deemed to have read and understood, and agree to be bound by their terms.
For the purpose of the OTC Trading Platform Service, the User is subject to the provisions of its terms. Detailed terms of the OTC Trading Platform Service are available at https://zebpay.com/otc/terms-of-use/. By availing themselves of this particular service, Users are deemed to have read and understood, and agree to be bound by its terms.
- (a) With registration of a Client Asset Account on Zebpay, the Client agrees to share personal information requested for the purposes of identity verification. This information is used specifically to identify the Client and for the detection of money laundering, terrorist financing, fraud and other financial crimes on the Zebpay Platform and is fully compliant with the AML Regulations. Zebpay endeavours to retain and obtain this personal information in accordance with the Personal Data Protection Act 2012 and its Privacy Policy.
- (b) In addition to providing this information, to facilitate compliance with global industry and government standards for data retention, the Client agrees to permit Zebpay to keep a record of such information for the lifetime of the User’s Client Asset Account plus five (5) years after closing that account.
- (c) The Client also authorises Zebpay to make inquiries, either directly or through third parties, that are deemed necessary to verify the Client’s identity or to protect the Client and/or Zebpay against financial crimes such as fraud, etc.
- (a) All relevant Client Deposits shall be kept separate from money belonging to Zebpay in a Client Asset Account, in accordance with applicable law and regulations, unless and until such amounts are returned to the Client, or become due and payable to Zebpay in accordance with these Terms of Use or are otherwise paid away or transferred in accordance with applicable law and regulations.
- (b) By accepting these Terms of Use, the Client hereby grants to Zebpay the authority to open and establish a ‘Client Asset Account’ and the Client agrees to grant the Company the right to control the Client’s assets including ‘Digital Payment Tokens’ and fiat.
- (a) Zebpay is required to adhere to KYC requirements. Zebpay may undertake remote KYC procedures and video on boarding, among others.
- (b) The KYC procedures may be created or undertaken by any authorised representative of Zebpay (such as a third-party KYC service provider) possessing all the relevant and necessary credentials to conduct the KYC and due diligence in accordance with the AML Regulations and the AML Policy.
- (c) The Client is bound to follow all on-screen instructions and adhere to all requirements for the on-boarding on to the Zebpay Platform.
(a) All Users must register for a Zebpay Client Asset Account before using the Zebpay Platform via our standard application procedure. To register for an account, the Client must provide his or her real name, email address and such other requested information including KYC documents.
(b) Depending on certain conditions and in our sole discretion, we may refuse to open an account for you. No orders can be executed until a Client Asset Account is opened and cleared funds have been deposited in accordance with these Terms of Use.
(c) Where Zebpay is required under applicable law and regulations to report transactions with the Client to a Competent Authority or otherwise, the Client must obtain and provide Zebpay with any information as Zebpay may require. The Client shall not be permitted to place orders unless and until it has provided the information required, and subject to clearance of the Competent Authority or other authority, as the case may be.
(d) In order to open a Client Asset Account, the Client must complete the registration process.
(e) Zebpay is obliged to carry out all the searches and enquiries that Zebpay deems to be appropriate to assess the Client’s identity and/or to carry out any anti money laundering controls which may be required under the AML Regulations or its AML Policy. This information may be also used for the prevention of money laundering or terrorism financing as well as for the management of the Client Asset Account. The Client authorises Zebpay to use the information to perform the above checks in relation to this Agreement.
(f) The identity verification information which may be requested can generally include but not limited to:
- Full Name
- Email Address,
- Contact Information
- Nationality
- Telephone Number
- Username
- Government Issued ID/Passport
- Date of Birth
- Proof of address
- Bank account details
- Information on the User’s trades
- Photographs and images.
(g) In providing this required information, the Client confirms that it is accurate and authentic. Post-registration, the Client must guarantee that the information is truthful, complete and updated in a timely manner with any changes. If there is any reasonable doubt that any information provided by you is wrong, untruthful, outdated or incomplete, Zebpay shall have the right to send you a notice to demand corrections, remove relevant information directly, suspend use of the Client Asset Account and, as the case may be, terminate all or part of Zebpay Service to the Client.
(h) The Client shall be solely and fully responsible for any loss or expenses incurred by the Client during the use of Zebpay Service if the Client cannot be reached through the contact information provided by the Client.
(i) The Client hereby acknowledges and agrees that he/she has the obligation to keep all information provided to Zebpay up to date if there are any changes.
(j) Zebpay may or may not accept an application to become a Client in its absolute discretion, including if the Client fails to pass the relevant appropriateness checks. If the Client application is accepted by Zebpay, the Client shall be notified of its Client Asset Account.
(k)The Client may only start trading and/or exchanging with Zebpay on the Zebpay Platform after the initial deposit of fiat or Digital Payment Tokens is credited to the Client Asset Account and such deposit has been cleared.
(l) Zebpay shall be authorised to act upon any digital instructions transmitted by the Client. In this connection, Zebpay shall be entitled to carry out any instructions or orders as per the Client’s instructions.
(m) The Client may request Zebpay to make payments by debiting the Client Asset Account to the extent cleared funds are available at the time of the request (electronically via the Zebpay Platform)
(n) The initial deposit and any additional funds deposited by the Client (together, Client Deposits) shall be credited to the Client Asset Account as the case may be.
(o) Any crediting or debiting of Client Deposit Money to or from the Client Asset Account is net of any bank fees, commissions or other charges or costs (including any applicable taxes, including withholding taxes) and you hereby expressly authorise Zebpay to make any such deductions.
(p) Zebpay may receive interest in respect of the Client Asset Account but will not pay any portion of such amounts to the Client. The Client hereby waives any right to receive interest on any positive balance of Client Deposits on the Client Asset Account.
(q) The Client Asset Account shall be denominated in Singapore dollars (‘Base Currency’) by default.
(r) All gains, earnings, losses, costs and liabilities made or incurred by the Client under or in relation to any Digital Payment Token or any service provided by Zebpay or otherwise in connection with this agreement (including any fees charged by Zebpay) shall be credited or debited to the Client Asset Account, as applicable.
(s) The Client hereby expressly authorises Zebpay to deduct any such amounts from any Client Deposits held in the Client Asset Account by Zebpay on the Client’s behalf.
(t) The Client may, at any time, withdraw funds (‘Withdrawn Funds’) from the Client Asset Account by submitting a request to Zebpay (‘Withdrawal Request’). The amount requested must be available in Client Asset Account. Zebpay may, at its discretion, elect to withhold payment (or deduct an amount from it, as applicable) if:
- (i) Zebpay is required by applicable law or regulations to deduct or withhold such payment; or
- (ii)there is an unresolved dispute between Zebpay and the Client in connection with this agreement or any related contract in respect of such funds.
(u) Zebpay will only pay Withdrawn Funds to the Clients registered bank account unless the Client has notified a change in their payment details in writing in advance and this is in compliance with applicable law and regulations, in particular anti-money laundering controls.
(v) The Client shall make Client Deposits and submit withdrawal requests to Zebpay using the deposit or withdrawal function on the Zebpay Platform. The Client shall be solely responsible for the safekeeping of the Client Asset Account and password/ PIN and the Client will be responsible for all activities relating to the Client’s logins and password/PIN.
(w) The Client hereby covenants that the Client:
- (i) will not share its login or password/PIN details with any third party;
- (ii) will notify Zebpay immediately if the Client he/she is aware of any unauthorised use of the Client Asset Account or the Client login or password/ PIN by any person or any other violations its security ;
- (iii) will strictly observe the security, authentication, dealing, charging, withdrawal mechanisms or procedures of the ZebPay Platform; and
- (iv) will log out from the ZebPay Platform by taking proper steps at the end of every visit.
(x) Zebpay will not be responsible for any loss or consequences caused by the Client’s failure to comply with the above terms and conditions.
(a) The Client represents and warrants to ZebPay that:
- (i) The Client’s conduct will not be in violation of the law, public interests, public ethics or other’s legitimate interests,
- (ii) the Client will not evade the payment of taxes or fees and will not violate this agreement or relevant laws and rules ;
- (iii) all information supplied by the Client to ZebPay is complete, true, accurate and not misleading or deceptive in any respect;
- (iv) if the Client is an individual, the Client is at least 18 years old;
- (v) if the Client is a body corporate, unincorporated association, trust or other legal structure, the Client is validly existing in accordance with applicable law and regulations;
- (vi) the Client has entered into this agreement and will enter into any transaction on the ZebPay Platform as a principal and not as another person’s agent or representative;
- (vii) the Client is not subject to any law or regulation preventing it from entering into this agreement or transactions on the ZebPay Platform. In this regard, the Client is not a resident of any other jurisdiction where it may be unlawful to access the ZebPay Platform or trade with ZebPay;
- (viii) the Client has obtained all necessary consents, licenses and authorisations and has full power and authority (in accordance with its constitutional and organisational documents, where relevant) to enter into this agreement and all transactions on the ZebPay Platform;
- (ix) the Client will comply with all laws and regulations to which the Client is subject in relation to this agreement and any transaction contemplated by this agreement including, without limitation, all tax laws and regulations, exchange control requirements and registration requirements;
- (x) this agreement and any transaction entered into thereunder create valid and binding obligations which are enforceable against the Client in accordance with their terms including in the jurisdiction in which the Client is resident and do not violate the terms of any law, regulation, order, charge, agreement or instrument by which the Client is bound or to which the Client’s assets are subject;
- (xi) the Client is fully aware of the financial and other risks involved with trading in Digital Payment Tokens under this agreement and is willing and financially able to sustain a total loss of funds resulting from the trading and transactions entered into on the ZebPay Platform;
- (xii) the Client has consistent and uninterrupted access to the internet and the email address, mobile number provided to ZebPay during the application procedure;
- (xiii) the Client will act in accordance with applicable law and regulations regarding market abuse, manipulation or misconduct, insider trading or dealing and similar offences, as applicable;
- (xiv) the Client will not alter, distort or otherwise manipulate the relevant market or underlying in relation to a transaction entered into under this agreement;
- (xv) the Client will promptly notify ZebPay of the occurrence of any event of default or potential event of default or any other breach of this agreement; and
(b) If the Client violates the foregoing promises and thereby causes any legal consequence, the Client shall independently undertake all of the legal liabilities in the Client’s own name and indemnify Zebpay from all actions, claims, losses or costs arising from such violation;
(c) The Client will not use any data or information displayed on the Zebpay Platform for commercial purposes without the prior consent of Zebpay.
(d) The Client will use the Zebpay Platform in accordance with these Terms of Use and the Privacy Policy, without taking acts of unfair competition nor attempting to intervene with the normal operation of Zebpay. Examples of such malicious acts include, but are not limited to:
- (i) using a device, software or subroutine to interfere with the ZebPay Platform;
- (ii) overloading network equipment with unreasonable data loading requests;
- (iii) executing malicious sales or purchases on the market.
(e) By accessing the Zebpay Service, the Client agrees that Zebpay shall have the right to unilaterally determine whether the Client has violated any of the above covenants and take action without receiving the Client’s consent or giving prior notice to the Client. Examples of such actions include, but are not limited to:
- (i) block and close order requests;
- (ii) freezing your Client Asset Account;
- (iii) reporting the incident to authorities;
- (iv) publishing the alleged violations and actions that have been taken;
- (v) deleting any information you published that is in violation.
(f) The Client consents to the Zebpay Platform’s KYC checks and procedures and under no circumstance may Zebpay refund any money or grant access to the Zebpay Platform before all necessary procedures have been vetted and consent is formally authorised for the Client to access the Zebpay Platform.
(g) Without prejudice to the aforesaid, any funds which are kept in the Client Asset Account will be ‘frozen’ until the relevant procedures are completed and under no circumstance may they be ‘exchanged’ or ‘withdrawn’.
(h) If the Client’s alleged violation causes any losses to a third-party, the Client shall solely undertake all the legal liabilities in the Client’s own name and hold Zebpay harmless from any loss, fine or extra expenses. If, due to any alleged violation Zebpay incurs any losses, is claimed by any third party for compensation or suffers any punishment imposed by any administrative authorities, the Client will indemnify Zebpay against any losses and expenses caused thereby, including legal fees on a full indemnity basis.
(i) The Client acknowledges and agrees that the above representations and warranties have been a material inducement to the decision of Zebpay to enter into this agreement with the Client.
(j) In case of any abnormal behaviour, fluctuation or delay in transactions beyond Zebpay’s control, Zebpay shall not be liable to the Client.
Zebpay reserves the right to resolve issues and disputes at its sole discretion. These issues include infringement of others’ rights, violation of laws and regulations, abnormal trades and others not explicitly mentioned in these Terms of Use. Users agree to bear the costs arising from the process of dispute resolution. Subject to the foregoing, disputes shall be dealt with as per Clause 36 hereunder (‘Governing law and jurisdiction’).
(a) Zebpay will provide access to the Zebpay Platform on an “as is” and “commercially available” condition and to the maximum extent permitted by law does not offer any form of warranty with regards to the Zebpay Platform’s reliability, stability, accuracy and completeness of the technology involved. The Zebpay Platform serves merely as a venue of transactions where Digital Payment Token information can be acquired, and Digital Payment Token transactions can be conducted.
(b) Zebpay cannot control the quality, security or legality of the Digital Payment Tokens in any transaction, truthfulness of the transaction information, or capacity of the parties to any transaction to perform their obligations. The Client must carefully consider the associated investment risks, legal status and validity of the transaction information and investment decisions prior to your use of the Zebpay Platform.
- (a) Release of ZebPay Liability
(i) If you have a dispute with one or more users of the Zebpay Platform, you agree that neither we nor our affiliates or service providers, nor any of our respective officers, directors, agents, joint venturers, employees and representatives will be liable for any claims, demands and damages (actual and consequential) of any kind or nature arising out of or in any way connected with such disputes.
(ii) Zebpay will not be liable for any loss caused to the User due to discontinuation of any cryptocurrency that is being offered through the Zebpay Platform.
(iii) Zebpay shall not be liable for any disruption of service, whereby the User is denied access to their cryptocurrencies, including those stored on the Client Asset Account.
(iv) Zebpay shall not be liable for any loss caused to the User through loss of any cryptocurrency stored on the User’s Client Asset Account for any reason whatsoever, save and except due to a wilful and malicious commission or omission by Zebpay directly resulting in such loss.
(v) Zebpay shall not be liable for any discontinuation, alteration, suspension or termination of any part of the services offered on the Zebpay Platform caused or occasioned any Force Majeure event or any change in applicable Law with respect to cryptocurrencies.
(vi) Zebpay shall not be liable for any loss caused to User due to fluctuations in the price of cryptocurrencies. Zebpay does not guarantee profits from sale or purchase or transfers of cryptocurrencies. Zebpay shall not be liable for any loss caused to User for suspension, cancellation or termination of a User account, including on account of a violation by such User violations of any of the terms of this agreement, the Privacy Policy or any applicable Law. The User agrees that Zebpay will not be liable to User or to any third party for termination of the User account or for restricting access to the Zebpay Platform, which shall be at the sole discretion of Zebpay.
(vii) The User shall not be entitled to any damages for any reason whatsoever including for consequential or compensatory damages against Zebpay for any reasons including suspension, cancellation or termination of the User account or for cessation of any or all services on the Zebpay Platform. The User shall only be entitled to refund / recovery of the cryptocurrencies credited to the Client Asset Account, subject to deductions of amounts owed to Zebpay and other legal, regulatory or statutory dues or those stipulated under applicable Law, and to the permissibility of such refund or recovery under applicable law.
(viii) In the event that any cryptocurrencies stored in any Client Access Account are seized, or Zebpay is unable to access or return the same to User, Zebpay shall not be held liable or responsible for the same. The User is cautioned to avail itself of the Zebpay Platform subject to the above risk. At no point in time will Zebpay, its directors, shareholders, employees, representatives, officers, affiliates or assigns be held liable for any claims whatsoever for cessation of services or termination of any part of the Zebpay Platform or any disruption with respect to access to any Client Asset Account.
(ix) All claims by a User shall be limited to the cryptocurrencies and fiat in the relevant Client Asset Account, subject to the above mentioned conditions.
(x) To the maximum extent permitted by law, THE MAXIMUM CUMULATIVE LIABILITY OF ZEBPAY IN ANY EVENT, FOR ANY CLAIM, DAMAGES, TORT SHALL BE LIMITED TO THE CRYPTOCURRENCIES ACTUALLY RECEIVED FROM THE USER, AS CONSIDERATION OR FEES FOR THE SERVICES RENDERED BY Zebpay IN RELATION TO THE APPLICABLE TRANSACTION TO WHICH THE CLAIM RELATES. IF THE CLAIM DOES NOT RELATE TO ANY TRANSACTION IN PARTICULAR, THEN ZEBPAYS MAXIMUM CUMULATIVE LIABILITY SHALL BE LIMITED TO THE CRYPTOCURRENCIES ACTUALLY RECEIVED FROM THE USER, AS CONSIDERATION OR FEES FOR THE SERVICES RENDERED BY ZEBPAY IN RELATION TO THE TWO TRANSACTIONS IMMEDIATELY PRECEDING THE DATE ON WHICH THE CLAIM IS MADE BY THE USER .
- (b) No Liability for Breach
Zebpay will not be liable for any breach of these Terms of Use, where the breach is due to abnormal and unforeseeable circumstances beyond Zebpay’s control, the consequences of which would have been unavoidable despite all effects to the contrary, nor is Zebpay liable where the breach is due to the application of mandatory legal requirements.
- (c) Limitation of loss
In addition to the liability cap above, in no event shall Zebpay, our affiliates or our service providers, or any of our or their respective officers, directors, agents, employees or representatives, be liable for any of the following types of loss or damage arising under or in connection with this agreement or otherwise:
- (i)any loss of profits or loss of expected revenue or gains, including any loss of anticipated trading profits and / or any actual or hypothetical trading losses, even if we are advised of or knew or should have known of the possibility of the same;
- (ii) any loss of or damage to reputation or goodwill; any loss of business or opportunity, customers or contracts; any loss or waste of overheads, management or other staff time; or any other loss of revenue or actual or anticipated savings, even if we are advised of or knew or should have known of the possibility of the same;
- (iii) any any loss of use of hardware, software or data and / or any corruption of data; including but not limited to any losses or damages arising out of or relating to any inaccuracy, defect or omission of digital currency price data; any error or delay in the transmission of such data; and / or any interruption in any such data;
- (iv) any loss or damage whatsoever which does not occur directly from our breach of this agreement; and/or
- (v) any loss or damage whatsoever which is in excess of that which was caused as a direct result of our breach of this agreement (whether or not you are able to prove such loss or damage).
The Client agrees to indemnify and hold harmless Zebpay, its affiliates, contractors, licensors, and their respective directors, officers, employees and agents from and against any claims and damages (including legal fees, fines or penalties imposed by any regulatory authority) arising out of the Client’s breach or our enforcement of this agreement or (including with limitation your breach of the Privacy Policy, AML Policy or any other restrictions on use of Zebpay services) or your violation of any law, rule or regulation, or the rights of any third party . This shall also apply to the Client’s violation of any applicable law, regulation, or rights of any third party during your use of the Zebpay Services.
(a) The Client agrees that we have the right to immediately suspend the Client Asset Account (and any accounts beneficially owned by related entities or affiliates), freeze or lock the funds in all such Client Asset Accounts, and suspend access to Zebpay if we suspect any such Client Asset Accounts to be in violation of these Terms of Use, Privacy Policy, AML Regulations acts or any applicable laws and regulations.
(b) Zebpay shall have the right to keep and use the transaction data or other information related to such Client Asset Accounts. The above account controls may also be applied in the following cases but not limited to the following:
- (i)the Client Asset Account is subject to a governmental proceeding, criminal investigation or other pending litigation;
- (ii) we detect unusual activity in the Client Asset Account;
- (iii) we detect unauthorized access to the Client Asset Account;
- (iv) we are required to do so by a court order or command by a regulatory/government authority;
- (v) we reasonably suspect you of acting in breach of this Agreement;
- (vi) we suspect money laundering, terrorist financing, fraud, or any other financial crime;
- (vii) Use of your Client Asset Account is subject to any pending litigation, investigation, or government proceeding and/or we perceive a heightened risk of legal or regulatory non-compliance associated with your account activity;
- (viii) we take any action that may circumvent our controls such as opening multiple accounts or abusing promotions which we may offer from time to time.
(c) In case of any of the following events, Zebpay shall have the right to directly terminate this agreement by cancelling the Client’s Asset Account, and shall have the right to permanently freeze (cancel) the authorisations of the Client’s Asset Account and withdraw the corresponding Client account:
- (i) after ZebPay terminates services to the Client,
- (ii) the Client allegedly registers or registers in any other person’s name as ZebPay user again, directly or indirectly;
- (iii) the main content of user’s information that the Client has provided is untruthful, inaccurate, outdated or incomplete;
- (iv) when this agreement) is amended, the Client expressly states and notifies ZebPay of the Client’s unwillingness to accept the amended terms of use;
- (v) any other circumstances where ZebPay deems it should terminate the services.
(d) Should the Client Asset account be terminated, the account and transactional information required for meeting data retention standards will be securely stored for five (5) years. In addition, if a transaction is unfinished during the account termination process, Zebpay shall have the right to notify the Client’s counterparty of the situation at that time.
(e) Subject to clause 21(f), once the Client Asset Account is closed/withdrawn, all remaining balances (which includes charges and liabilities owed to Zebpay) on the account will be due and payable to Zebpay. Upon payment of all outstanding charges to Zebpay (if any), the User will have the reasonable time to withdraw all funds from the account.
(f) Zebpay maintain full custody of the funds and user data/information which may be turned over to the authorities in event of account suspension/closure arising from fraud investigations, AML investigations or violation of the law or Zebpay’s Terms (e.g. trading on Zebpay from a sanctioned country).
(a) It is the responsibility of the User to abide by local laws in relation to the legal usage of Zebpay Services in their local jurisdiction. Users must also factor, to the extent of their local law all aspects of taxation, the withholding, collection, reporting and remittance to their appropriate tax authorities.
(b) All users of the Zebpay Platform and any of its services acknowledge and declare that the source of their funds come from a legitimate manner and are not derived from illegal activities. Zebpay maintain a stance of cooperation with law enforcement authorities globally and will not hesitate to seize, freeze, terminate the Client Asset Account and funds of Users which are flagged or investigated by legal mandate.
(a) Zebpay Services are offered only on the digital domain, which is subject to risks including offensive attacks. Zebpay shall not be liable for any loss caused to the User’s account or the monies or cryptocurrencies accrued therein if the same arises due to any Force Majeure event, including commissions or omissions by third parties, forces of nature, offensive attacks on Zebpay servers or on the personal devices of the Users, changes in applicable law, or any loss caused by conditions or events beyond the reasonable control of Zebpay.
(b) The above limitation on liability includes any Force Majeure event set out hereunder including acts of god; fire, act of terrorists, act of civil or military authorities, civil disturbance, war, strike or other labour dispute, interruption in telecommunications or Internet services or network provider services, failure of equipment and/or software, other catastrophe or any other occurrence which is beyond reasonable control of Zebpay; offensive attacks including virus attack, hacking, denial of service attack or theft of the personal devices of the User resulting in loss to the account.
(c) To the maximum extent permitted by law Zebpay shall not be liable for any loss caused to User due to a data breach of confidential information of the User, including of the User account details or User password, including when such breach has occurred due to the User sharing such details with third parties or due to the User’s failure to follow reasonable due diligence. Zebpay shall also not be liable or responsible for any disclosure by User of any User account details, including on account of a phishing attack or other third-party disruption.
(a) Zebpay processes all personal information in accordance with applicable law and regulations relating to the processing, privacy, and use of personal information.
(b) Zebpay may collect, hold and process personal information about the Client from the way in which the Client engages with Zebpay (such as by filling in the application, placing orders, or if the Client contacts Zebpay by post, email, telephone, in person or by any other means), through the Client’s interactions with Zebpay and/or the Zebpay Platform.
(c) Details of the types of personal information which Zebpay collects, holds or processes are set out in Zebpay’s Privacy Policy,
(d) ZebPay relies on the following legal basis to process and use the Client’s personal information:
- (i) processing is necessary for the performance of the ZebPay Services provided to the Client under this agreement;
- (ii) processing is necessary for the purposes of Zebpay’s legitimate business interests, including administering the relationship with the Client and/or analysing, improving and developing its trade, products and services. [For a more detailed overview of the legitimate business interests of Zebpay’s please refer to the relevant section of the aforesaid Privacy policy]; and
- (iii) processing is necessary for compliance with a legal obligation to which Zebpay is subject as better identified in Zebpay’s Privacy Policy.
(e) The Client’s personal information may be disclosed to service providers and other suppliers (including those outside of Singapore) provided that any such transfer or access is compliant with the Personal Data Protection Act 2012 and is subject to appropriate contractual provisions relating to data protection and confidentiality. Further details as to where the Client’s personal information may be transferred or accessed and the basis for such transfers are set out in the Privacy Policy.
(f) Zebpay has security procedures covering the storage and disclosure of the Client’s personal information to prevent unauthorised access of any Client personal information and to comply with the Personal Data Protection Act 2012.
(g) Neither party may disclose to any person any information relating to the business, investments, finances or other matters of a confidential nature of the other party of which it may come into possession in connection with this agreement and its performance by the other party, and each party shall use all reasonable endeavours to prevent such disclosure, except as may be required by any applicable law, rule or regulatory, law enforcement or tax authority.
(h) For the avoidance of doubt, Zebpay may be required to disclose information to third parties in order to carry out fraud-checks and for KYC procedures, and the Client expressly consents to such disclosure.
If the Client has any complaints, feedback or questions, the Company may be contacted via support@zebpay.com and we will in our best efforts try to resolve the issue with expediency. ZebPay shall not provide any support services to walk-in users.
Any payment to be made under this agreement must be made by one of the following methods:
- (a) a bank draft or a bank cheque;
- (b) by credit of cleared funds to the bank account specified by the payee at least 3 Business Days before the anticipated date of the payment; or
- (c) any other lawful form of payment that the parties agree in writing.
(a) Unless this agreement expressly states otherwise, a notice, consent, approval, waiver or other communication (notice) in connection with this agreement must be in writing. A notice may be given by hand delivery, prepaid post, or by electronic message to the recipient’s physical address or email address as advised from time to time.
(b) A notice given under this clause will be deemed to be received:
- (i) if hand delivered, at the time of delivery;
- (ii) if sent by prepaid post, three Business Days after the date of posting or seven Business Days after the date of posting if posted to or from a place outside Singapore;
- (iii) if sent by electronic message, when the sender receives an automated message confirming delivery or eight hours after the message has been sent (as recorded on the device from which the sender sent the message) unless the sender receives an automated message that the electronic message was not delivered or the sender knows or reasonably should know that there is a network failure and accordingly knows or suspects that the electronic message was not delivered,
unless a notice is received after 5.00 pm on a Business Day in the place of receipt or at any time on a non Business Day, in which case, that notice is deemed to have been received at 9.00 am on the next Business Day.
A party may not assign or otherwise deal with any of its rights or obligations under this agreement without the prior written consent of each other party that must not be unreasonably withheld. However, ZebPay may, without the consent of the User assign its rights under this agreement in the case of the sale of all or part of the ZebPay Platform.
(a) No failure to exercise or delay in exercising any right given by or under this agreement to a party constitutes a waiver and the party may still exercise that right in the future.
(b) Waiver of any provision of this agreement or a right created under it must be in writing signed by the party giving the waiver and is only effective to the extent set out in that written waiver.
By giving its approval or consent about any matter dealt with in this agreement, a party does not make or give any warranty, representation or undertaking about any circumstances relating to the subject matter of the consent or approval.
If any provision of this agreement is void, voidable by a party, unenforceable, invalid or illegal and would not be so if a word or words were omitted, then that word or those words are to be severed and if this cannot be done, the entire provision is to be severed from this agreement without affecting the validity or enforceability of the remaining provisions of this agreement.
On completion or termination of the transactions contemplated by this agreement, the rights and obligations of the parties set out in this agreement will not merge and any provision that has not been fulfilled remains in force.
Each party agrees to promptly do all things reasonably necessary or desirable to give full effect to this agreement, including obtaining consents and signing documents.
Time is of the essence of this agreement.
This agreement contains the entire agreement between the parties about their subject matter and supersede all previous communications, representations or agreements between the parties on the subject matter.
(a) This agreement is governed by the laws of Singapore.
(b) The parties submit to the non exclusive jurisdiction of the courts of Singapore in connection with this agreement.
Welcome to ZebPay!
ZebPay is a legal organisation which endeavours to ensure all of its policies and procedures are fully compliant with the Personal Data Protection Act 2012. We also endeavor to treat your privacy concerns very seriously.
ZebPay shall mean and include below –
GENIE TECHNOLOGIES PTE LTD (UEN No. 201919382H), a company registered in Singapore and with registered address at 6 Raffles Quay #16-01 Singapore 048580
Persons using the ZebPay Platform, directly or indirectly, are referred to herein, as “Users”.
This Privacy Policy describes our information handling practices when you access content we own or operate on the websites or app of ZebPay or any other websites, pages, features, or content we own or operate (collectively, the “Site(s)”).
In order to prevent misuse of the ZebPay Platform, Users are required to strictly comply with the terms contained herein, which forms part and parcel of the User Terms of Service . Terms not defined herein shall carry the same interpretation, as in the User Agreement and in the absence thereof to general usage and parlance.
THESE TERMS AND CONDITIONS OF PRIVACY SUPERSEDES AND REPLACES ANY AND ALL PRIOR ORAL OR WRITTEN UNDERSTANDINGS OR AGREEMENTS BETWEEN ZebPay AND THE USER WITH RESPECT TO THE PRIVACY POLICY.
Risk Warning Disclaimer: Trading in Virtual Financial Assets on Crypto-Exchange Platforms involves a high degree of risk to your capital. Virtual Financial Assets may not be appropriate for all investors and you should seek independent advice if necessary. Trading with Virtual Financial Assets may result in total loss of your investment.
1.1 “Applicable Law” means the law in force for the time being within the territory of Singapore, but also includes GDPR for those customers resident in the European Union.
1.2 ‘AML’ means ‘Anti-Money Laundering’, and in this connection, the applicable legislation shall be the Payment Services Act 2019 and other associated subsidiary legislation, notices and guidelines published by the Monetary Authority of Singapore from time to time concerning Anti-Money Laundering, including but not limited to the Payment Services Regulations 2019 and MAS PSN Notice 02 Prevention of Money Laundering and Countering the Financing of Terrorism – Holders of Payment Service License (Digital Payment Token Service)
1.3 “ZebPay Platform” shall mean and include ZebPay Android App, ZebPay iOS App (collectively, “ZebPay App”) or ZebPay Web app (“Web version”) and ZebPay website “www.zebpay.com” (“ZebPay Website”). Collectively along with the ZebPay Developer Portal, Public APIs and secure authentication for ZebPay Users is referred to as the “ZebPay.
1.4 “GDPR ” means REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (‘General Data Protection Regulation’)
2.1 ZebPay is committed to ensuring the safety and protection of all data and information shared with ZebPay by its Users in accordance with Applicable Laws and the terms and conditions set out hereunder and processes established by ZebPay in compliance with the applicable reasonable security practices and procedures, prescribed by Government or Regulatory authorities, as the case may be.
2.2 ZebPay shall not be liable for any breach or violation of its systems or policies due to malicious attacks, errors, commissions or omissions not willfully initiated by ZebPay, leading to breach of data or information of User.
3.1 Personal information is data that can be used to identify you directly or indirectly, or to contact you. Our Privacy Policy covers all personal information that you submit to us and that we obtain from our partners. This Privacy Policy does not apply to anonymized data, as it cannot be used to identify you.
3.2 We can ask you to provide personal information anytime you are in contact or consuming ZebPay Platform. ZebPay group of companies may share your personal information with each other and use it consistently with this Privacy Policy. They may also combine it with other information to provide and improve our products, services, and content. Except as described in this Privacy Policy, ZebPay will not sell, rent or loan any personal Information to any third party.
How to contact ZebPay for data protection inquiries:
4.1 We have endeavored to nominate an independent Data Protection Officer (“DPO”) who is responsible for overseeing questions in relation to this Privacy Policy. If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact the DPO using the details set-out below.
4.2 ZebPay may collect required personal data and information of the User to provide its services. Use of the ZebPay Platform is contingent upon acceptance of the terms and conditions contained herein. User shall be deemed to have volunteered the data and information collected, retained, used and disseminated by ZebPay, upon accepting the terms herein and those contained in the Terms of Service and User agreement of ZebPay.
4.3 ZebPay processes your personal data and information of the User in accordance with the guidelines laid by Applicable Laws. Personal data’ means any information or opinion relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person, which can include (but is not limited to) data concerning that person’s racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual orientation 4 or practices, criminal record that is also personal information, health information about an individual, genetic information about an individual that is not otherwise health information, biometric information that is to be used for the purpose of automated biometric identification or verification, and biometric templates.
4.4 ZebPay collects your personal information to provide our Services. ZebPay ensures that your personal data is processed lawfully, fairly and in a transparent manner and is collected for specified, explicit and legitimate purposes shared with you. Any information you provide to us that is not required, is voluntary. You are free to choose whether to provide us with the types of personal information requested, but we may not be able to serve you as effectively or offer you all our Services when you do choose not to share certain information with us. We may collect the following types of information provided / shared by the User as applicable for
1) Personal Identification Information : Full name, date of birth, nationality, gender, signature, utility bills, photographs, phone number, national ID proof, home address, and/or email.
Why we collect this information
- To complete your user profile and process your registration request on ZebPay Platform allowing you to enter in a contract with us.
- To provide ZebPay products, services and support and enhance the performance of our contract with you.
- To communicate with you about your account and our services, including informing you of changes to our fees and our terms and conditions related to our services.
- To conduct market research and analysis eg. surveying our Users’ needs and opinions on issues, such as our performance;
- For Managing services including your account with us.
- For sending customized offers to you if you have consented to receive our offers.
- To deal with enquiries, complaints, and feedback from you and our service providers.
- To communicate with you regarding your account and our services.
- To maintain legal and regulatory compliance.
2) Recognized Identification Information : Tax ID number, passport number, driver’s license details, national identity card details, photograph identification cards, and/or visa information.
Why we collect this information
- To complete your user profile and Verify your registration request on ZebPay Platform allowing you to enter in a contract with us.
- To complete KYC (Know your customer) form to complete the regulatory requirements of Trading.
- To ensure that our customers are genuine and preventing Identity theft.
- To detect any Fraud, Anti national activity, Money Laundering and Criminal Activities.
- To prevent anti national and terrorist finances and protect our users and business from any threat or Damage.
3) Monetary Information :Bank account information, Permanent account Number, Credit or Debit Card Number, transaction history, trading data, and/or tax identification.
Why we collect this information
- To maintain legal and regulatory compliance.
- To provide ZebPay products, services and support and enhance the performance of our contract with you.
- To detect any fraud, anti national activity, money laundering and criminal activities.
- To prevent anti national and terrorist finances and protect our users and business from any threat or Damage
- To ensure that our customers are genuine and preventing Identity theft.
4) Transaction Information : Information about the transactions by using ZebPay Platform, such as the name of the recipient, digital currency address, your name, the amount, and/or timestamped.
Why we collect this information
- To provide ZebPay products, services and support and enhance the performance of our contract with you.
- To facilitate transactions of users
- To detect any fraud, anti national activity, money laundering and criminal activities.
- To prevent anti national and terrorist finances and protect our users and business from any threat or Damage
- To maintain legal and regulatory compliance.
- To deal with enquiries, complaints, and feedback from you and our service providers.
- To provide you customer Service.
- To communicate with you regarding your account and our services.
5) Employment or Business Information : Office location, job title, and/or description of Business, role, etc.
Why we collect this information
- To complete your user profile and Verify your registration request on ZebPay Platform allowing you to enter in a contract with us.
- To complete KYC (Know your customer) form to complete the regulatory requirements of Trading.
- To ensure that our customers are genuine and preventing Identity theft.
- To detect any Fraud, anti national activity, money laundering and criminal activities
- To maintain legal and regulatory compliance.
6) Online Identifiers : User’s device information including but not limited to IMEI or equipment identification number, IMSI or subscriber identification, UUID, MAC address, OS version, device details, network operator, contact list information, Wi-fi / Data Network connectivity. Cookies Information generated by the User’s use of the app and the website, including cookies and IP addresses. Geolocation of a User’s device or such or other automatically collated data or information of User, please visit our Cookie Policy
Why we collect this information
- To ensure that our customers are genuine and preventing Identity theft.
- To detect any Fraud, Anti national activity, Money Laundering and Criminal Activities.
- To maintain legal and regulatory compliance.
- To check if you are in a location or using a device consistent with our records in order to help prevent unauthorized user access your account and prevent threat.
- To develop and improve our services based on analyzing the behaviors of our users and the technical capabilities of our users.
- To enhance our technical capability by making our app compatible with your devices and to enhance your app browsing experience and ease of operation.
- To identify technical issue and monitor the health of ZebPay Platform.
7) Access to User’s Photo Gallery / Media / Files / Camera for using ZebPay Platform more efficiently.
Why we collect this information
- To complete your user profile and Verify your registration request on ZebPay Platform allowing you to enter in a contract with us.
- To allow you to upload KYC Documents, profile picture on ZebPay Platform.
- To provide you customer service.
8) Access to User’s apps and services including messaging through SMS; Storage data, device details;
Why we collect this information
- To complete your user profile and Verify your registration request on ZebPay Platform allowing you to enter in a contract with us.
- To read & auto-fill the OTP SMS so that we can verify your mobile number. This is helpful in your account verification (KYC).
9) Leave a message – We may collect your name, email id, mobile number, country, etc when you leave a message on our website.
Why we collect this information
- To provide ZebPay products, services and support and enhance the performance of our services.
- To inform you about ZebPay products, services or any other activities that ZebPay may undertake.
Depending on the purpose of our processing activity, the processing of your personal data will be based on one of the following:
- It is necessary for the legitimate interests of ZebPay, without unduly affecting your interests or fundamental rights and freedoms, to provide you with communications related to our products, services, promotions, offers and events. You have a right to opt-out of receiving marketing messages by clicking on the unsubscribe link in the bottom of our marketing emails or by using the personal settings in your user area;
- It is necessary for taking steps to enter into or executing a contract with you for the services or products you request, or for carrying out our obligations under such a contract;
- Required to meet our legal or regulatory responsibilities; or
- Processed with your explicit and free consent which we obtain from you from time to time.
Cookies
6.1 ZebPay uses cookies on its App and website to collect data about user. For a detailed policy on use and collection of Cookies, please visit our Cookie Policy
7.1 ZebPay may collect, use and share aggregated data to create anonymised statistical data. ZebPay may provide this statistical data to its business partners or third parties.
7.2 Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website / app feature.
However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Policy.
You are entitled to inform ZebPay at any time that your personal details have changed or otherwise request erasure of your personal data by emailing customer support at help@zebpay.com
7.3 We will only retain your personal data for as long as necessary to fulfil the purpose for which we have collected it, including for the purposes of satisfying any legal, accounting or reporting requirements.
7.4 To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means and the applicable legal requirements.
7.5 By law we have to keep basic information about our customers (including contract, identity, financial and transaction data) for ten (10) years after they cease being customers for online trading purposes.
In some circumstances we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you. When you use this website or other services we provide to you, you may be able to link to other third-party websites, plug-ins and applications.
7.6 This Privacy Policy does not apply to those sites. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy policies. When you leave our website, we encourage you to read the privacy policies on such sites.
7.7 ZebPay uses cookies to gather information about your access to this website and other services we provide to you. Cookies are small pieces of information which use a unique identification tag and are stored on your device as a result of you using this website or other service we provide to you.
When cookies are used by us, they collect statistical and factual information about how you use our services. Most internet browsers are set up to accept cookies. If you do not wish to receive cookies, you may be able to change the settings of your browser to refuse all cookies or to have your computer notify you each time a cookie is sent to it, and thereby give yourself the choice whether to accept it or not. If you disable or refuse cookies, please note that some parts of this website may become inadmissible or not function properly and impair the quality of the services that we provide to you in relation to your account.
For more information about the types of cookies ZebPay uses, please refer to our specific Cookie Policy (in terms of GDPR).
7.8 ZebPay protects your personal information by maintaining physical, electronic, and procedural safeguards in compliance with the applicable laws and regulations.
7.9 The retention period may be extended to comply with legal obligations, resolve disputes, and enforce agreements for a period of ten(10) years after termination of the account or such period, under applicable laws. ZebPay may retain data for further periods but is not obligated to do so in all instances. ZebPay shall not be liable or responsible for non – availability or non – retention of data or information beyond the termination of the User account.
7.10 The retention period may extend beyond the end of User account, but it will be only as long as it is necessary for ZebPay to have sufficient information to respond to any issues that may arise later, including but not limited to retention for the purpose of investigations or ongoing prosecutions or in case of Suspicious transactions or if ZebPay requires the information for its records or to support legal proceedings, or if ZebPay believes in good faith that a law, regulation, rule or guideline requires it.
7.11 Please note that ZebPay cannot guarantee that loss, misuse, unauthorised acquisition, or alteration of your data will not occur and you play a vital role in protecting your own personal information. users while registering with ZebPay Platform, it is important to choose a password or PIN of sufficient length and complexity, to not reveal this password to any third-parties, and to immediately notify us if you become aware of any unauthorised access to or use of your account
7.12 Subsequently, ZebPay cannot ensure or warrant the security or confidentiality of information you transmit to us or receive from us by Internet or wireless connection, including email, phone, or SMS, since we have no way of protecting that information once it leaves and until it reaches us. If you have reason to believe that your data is no longer secure, please contact us at dpo@zebpay.com. ZebPay however takes all reasonable steps to secure data and information pertaining to its Users, including those prescribed under applicable laws and Rules framed thereunder.
7.13 We will keep information about visitors to our websites (not being customers) for a reasonable length of time, that lets us understand how people use our website and any technical issues they have.
7.14 We try to respond to all legitimate requests within one (1) month. Occasionally, it may take us longer than a month if your request is particularly complex or you have a number of requests. In this case, we will notify you and keep you updated.
7.15 You have a right to make a complaint at any time to the Singapore Personal Data Protection Commission (“PDPC”), the Singapore supervisory authority for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the PDPC so please contact us or our DPO in the first instance at the email specified above.
8.1 The User shall ensure that all data and information shared with ZebPay is accurate, correct and complete. User shall ensure that change of the User’s address or any change in circumstances impacting use of the ZebPay Platform, is promptly communicated to ZebPay.
8.2 ZebPay will not be held liable or responsible for any incorrect information provided by the User to ZebPay.
8.3 User may, upon termination of the use of the ZebPay Platform, as provided in the Terms of Service, withdraw consent granted herein to ZebPay. The same shall however not affect actions undertaken or data and information collated, or technological processes initiated prior to such withdrawal of consent. Such withdrawal of consent shall also not affect retention of data and information collected prior to such withdrawal.
9.1Where we use certain service providers which are not located in Singapore, we may use specific contracts compatible with Applicable Laws which give your personal data the same protection it has in Singapore.
9.2 In all other instances, the User generally agrees and consents to ZebPay sharing the following anonymized data or to otherwise gives ZebPay permission to share its Data with third-parties for the following:
- For referral, operations, additional services and technology services (such as hosting providers, identity verification, support, payment, and email service providers) or;
- If required by applicable law or legal process, or if ZebPay believes that it is in accordance with applicable law or legal process; or
- To protect the rights, property and safety of ZebPay, its users and the public, including, including but not limited to usage in court proceedings, or to detect or prevent criminal activity, fraud, material misrepresentation, or to establish its rights or defend against legal claims; or
- In connection with selling, merging, acquiring, transferring, or reorganizing all or parts of ZebPay’s business.
European Economic Area (EEA Residents) have the following rights, which can be exercised by contacting us dpo@zebpay.com so that we may consider your request under applicable law.
Right to withdraw consent – You have the right to withdraw your consent to the processing of your personal information collected on the basis of your consent at any time. Your withdrawal will not affect the lawfulness of ZebPay’s data processing based on consent before your withdrawal.
Right of access to and rectification of your personal information – You have a right to request that we provide you a copy of your personal information held by us. This information will be provided without undue delay subject to some fee associated (if applicable) with gathering of the information (as permitted by law), unless such provision adversely affects the rights and freedoms of others. You may also request us to rectify or update any of your personal information held by ZebPay that is inaccurate.
Right to erasure [right to be forgotten] – You have the right to request erasure of your personal information that: (a) is no longer necessary in relation to the purposes for which it was collected or otherwise processed; (b) was collected in relation to processing that you previously consented, but later withdraw such consent; or (c) was collected in relation to processing activities to which you object, and there are no overriding legitimate grounds for our processing. The above is subject to limitations by relevant data protection laws.
Right to data portability – If we process your personal information based on a contract with you or b ased on your consent, or the processing is carried out by automated means, you may request [in terms of GDPR] to receive your personal information in a structured, commonly used and machine-readable format, and to have us transfer your personal information directly to another “controller”, where technically feasible and once our platform interface allows for the ‘exportation’ of such data. In this connection, ZebPay is committed towards creating a robust function ensuring data portability in due course.
Without prejudice to the aforesaid, data portability will be prohibited if the requested migration of said data adversely affects the rights and freedoms of others. A “controller” is a natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of your personal information.
Right to restriction or objections for processing – You have the right to restrict or object to us processing your personal information where one of the following applies:
You contest the accuracy of your personal information that we processed. In such instances, we will restrict processing during the period necessary for us to verify the accuracy of your personal information.
The processing is unlawful, and you oppose the erasure of your personal information and request the restriction of its use instead.
We no longer need your personal information for the purposes of the processing, but it is required by you to establish, exercise or defense of legal claims.
You have objected to processing, pending the verification whether the legitimate grounds of ZebPay’s processing override your rights.
Restricted personal information shall only be processed with your consent or for the establishment, exercise or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest. We will inform you if the restriction is lifted.
Notification of erasure, rectification and restriction – We will communicate any rectification or erasure of your personal information or restriction of processing to each recipient to whom your personal information have been disclosed, unless this proves impossible or involves disproportionate effort. We will inform you about those recipients if you request this information.
Right to object to processing – Where the processing of your personal information is based on consent, contract or legitimate interests you may restrict or object, at any time, to the processing of your personal information as permitted by applicable law. We can continue to process your personal information if it is necessary for the defense of legal claims, or for any other exceptions permitted by applicable law.
Automated individual decision-making, including profiling – You have the right not to be subject to a decision based solely on automated processing of your personal information, including profiling, which produces legal or similarly significant effects on you, save for the exceptions applicable under relevant data protection laws.
Right to lodge a complaint – If you believe that we have infringed your rights, we encourage you to contact us first at dpo@zebpay.com , so that we can try to resolve the issue or dispute informally.
Your rights to personal information are not absolute. Access may be denied when:
- Denial of access is required or authorized by law;
- Granting access would have a negative impact on other’s privacy;
- Granting access would have a negative impact on other’s privacy;
- To protect our rights and properties; and Where the request is frivolous or vexatious
To Invoke or exercise any of your rights, please contact our Data Protection Officer (DPO) at: dpo@zebpay.com
11.1 Protection of the User’s personal information is of utmost importance to ZebPay and it takes all reasonable steps to secure data and information pertaining to its Users, including those prescribed under applicable laws and Rules framed thereunder
11.2 ZebPay takes appropriate legal, administrative, physical, and reasonable electronic measures designed to protect the information that Users share with ZebPay
11.3 ZebPay however does not extend any warranties with respect to the security or safety of data and information transmitted through digital platforms or online, both of which are susceptible to malicious attacks.
These terms may be periodically reviewed and revised when required by law, or due to business reasons . we will notify you of changes to this Privacy Policy. The revised Policy will be uploaded on the ZebPay website and will reflect the modified date of the terms. Continued use of the ZebPay Platform constitutes agreement of User to the terms contained herein and any amendments thereto. ZebPay may for any important changes in the policy would send an email to user’s registered email id.
We reserve the right to modify this Privacy Policy at any time, and when required by law, we will notify you of changes to this Privacy Policy. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on our Services prior to the change becoming effective. ZebPay also encourages users to periodically visit our policies from time to time
All other provisions of the ZebPay Terms of Service and user agreement shall be read along with this policy and shall form part hereof, including Governing Laws and jurisdiction, notices, severability, assignment and such or other provisions.
If you have questions, please contact our Data Protection Officer (DPO) at: dpo@zebpay.com
AML/CFT Statement
ZebPay is committed to improving the global fight against money laundering and terrorism financing and complying with anti-money laundering, countering the financing of terrorism, sanctions laws, and other applicable regulations.
To this end, ZebPay has implemented various measures and procedures including:
- Conducting risk assessments on customers, jurisdictions customers are from or in, and its products and services;
- Requiring customers to undergo Know-Your-Customer checks to ascertain the identity and to verify the beneficial ownership, source of funds and the purpose of the business relationship, where applicable;
- Requiring customers that present a higher risk to undergo enhanced due diligence;
- Screening customers and transactions against sanctions lists including those issued by the Monetary Authority of Singapore, the United Nations, and the US Office of Foreign Assets Control;
- Investigating customer alerts or transactions that are flagged by our screening systems and conducting additional due diligence and obtaining information on the parties involved or the nature of the underlying transaction;
- Prohibiting customers from using the services to engage in activities including fraud gambling, intellectual property infringement, defamation, or abuse, and all other unlawful activities;
- Prohibiting the establishment of business relations or the facilitation of transactions with certain categories of customers (individuals and entities) including those from North Korea, Congo, Iran, Libya, Somalia, South Sudan, Sudan, Yemen and those who are unable to satisfy our due diligence checks;
- Conducting training on money laundering, terrorism financing and sanctions risks for appropriate employees;
- Maintaining records for such periods as stipulated in applicable regulations; and
- Escalating suspicious transactions internally and reporting such transactions to the relevant regulatory authorities, where appropriate.
The Monetary Authority of Singapore (“MAS”) requires us to provide this risk warning to you as a customer of a digital payment token (“DPT”) service provider.
Before you pay Genie Technologies Pte. Ltd. (“ZebPay”) any money or DPT, you should be aware of the following.
1) ZebPay is exempted by MAS from holding a licence to provide DPT services. Please note that you may not be able to recover all the money or DPTs you paid to ZebPay if ZebPay’s business fails.
2) You should not transact in the DPT if you are not familiar with this DPT. This includes how the DPT is created, and how the DPT you intend to transact is transferred or held by your DPT service provider.
3) You should be aware that the value of DPTs may fluctuate greatly. You should buy DPTs only if you are prepared to accept the risk of losing all of the money you put into such tokens.
4) You should be aware that Genie, as part of its licence to provide DPT services, may offer services related to DPTs which are promoted as having a stable value, commonly known as “stablecoin”.