Choose another country or region to see content specific to your location.

Legal & Privacy

In respect of INR/Crypto trading, Users accessing the ZebPay Platform will be contracting with Awlencan Innovations India Limited [CIN no. U72100GJ2018FLC104448], CONNEKT, 13th Floor, Gala Empire, Opposite Doordarshan T.V. Tower, Drive-In Road, Thaltej, Ahmedabad, Gujarat, India-380054, which owns and operates the ‘ZebPay’ Exchange Platform in India, and shall hereinafter referred to as “Awlencan India”; and

In respect of Crypto/Crypto Trading (Digital Payment Token Exchange Service), Crypto lending (Token Lending Service), Crypto earning and wallet services, Users accessing the Zebpay Platform will be contracting with Genie Technologies Pte Ltd [Registration No: 201919382H], 18 Cross Street, #02-101 Cross Street Exchange, Singapore 048423 which owns and operates the ‘ZebPay’ Exchange Platform in Singapore, and the terms of use thereof are available at https://zebpay.com/sg/terms-of-use/.

Terms of Use for INR/Crypto Trading

Unless the context requires otherwise, in these Terms of Use Awlencan India shall hereafter be referred to as “Awlencan” or “ZebPay” or “Company”, and any reference to the said “Awlencan” or “ZebPay” or “Company” hereafter shall mean Awlencan India, depending on whether the context pertains to crypto/Digital Payment Token transactions or INR/crypto transactions respectively.

These Terms of Use are the terms on which a User may use the ZebPay Platform. Use of ZebPay Platform includes accessing, browsing, or registering to use the ZebPay Platform. Please read these Terms carefully before you start to use the ZebPay Platform.

1. Definitions and Interpretation

In this agreement the following terms, unless the context otherwise indicates, will have the following meanings:

a) AML Regulations means India’s Prevention of Money Laundering Act, 2002 and the Rules framed thereunder.

b) AML Policy means the policies and programs maintained by ZebPay to comply with the AML Regulations, which are available at https://zebpay.com/in/aml-policy/.

c) Business Day means a day that is not a Saturday, Sunday or public holiday in Ahmedabad, Gujarat, India.

d) Client Asset Account means the account opened by the User on the ZebPay Platform.

e) Company means Awlencan Innovations India Limited [CIN no. U72100GJ2018FLC104448].

f) Competent Authority means the relevant government authority in India, as notified or may be notified, depending on the context.

g) Force Majeure shall mean and include any cause arising from or attributable to acts, or events, beyond the reasonable control of ZebPay, including natural calamity, strikes, terrorist action or threat, civil commotion, riot, crowd disorder, invasion, war, threat of or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, structural damage, epidemic or other natural disaster, calamity, attacks including through computer viruses, hacking, denial of service attacks, ransomware or other manmade disruptions or any law, order enactment, statutory direction, legislation, regulation, rule or ruling of government or any court of law or of a Government or regulatory authority.

h) KYC means know your customer requirements as determined by Zebpay or under the AML Regulations.

i) Privacy Policy means ZebPay’s privacy policy for Indian customers available at https://www.zebpay.com/in/privacy-policy

j) Transaction Fee means fee payable by the Client on each transaction executed on ZebPay Platform as provided at https://zebpay.com/in/fees/

k) User or Client or You or Your shall mean guests on the ZebPay Platform or persons availing of the ZebPay Services (as defined below), directly or indirectly.

l) ZebPay Platform shall collectively mean and include ZebPay Android App, ZebPay iOS App (collectively, “ZebPay App”) or Zeb Web app (“Web version”) and ZebPay website “www.zebpay.com” (“ZebPay Website”), ZebPay OTC Trading Platform and other web assets on the ZebPay.com domain, together with the ZebPay Developer Portal, Public APIs and secure authentication for Users (all either existing or available in the future);

m) ZebPay Services means the services made available from time to time on the ZebPay Platform, as described in these Terms of Use.

2. Risk Warning

Trading in crypto assets involves a high degree of risk to your capital. Trading in crypto assets may not be appropriate for all investors and you should seek independent legal advice if necessary. Instances of security breaches and government crackdowns are always a possibility and that may end up compromising the integrity or anonymity of the system that produce such crypto assets. Trading in crypto assets may result in total loss of your investment for reasons as mentioned above or due to additional risks not listed or foreseen by ZebPay. By creating an account on the ZebPay Platform You represent and acknowledge that A) You have carefully assessed your financial standing and risk tolerance and also procured a legal advise B) You are aware of the risks associated with the transactions/trading of crypto assets; and (ii) You shall assume all risks related to trading of crypto assets and ZebPay shall not be liable for any such risks or adverse outcomes.

3. General Information
  • a) These Terms of Use form a binding agreement between You and ZebPay as the operator of the ZebPay Platform.
  • b) By using any ZebPay Services made available through the ZebPay Platform You agree that You have read, understood and accepted all the terms and conditions contained in these Terms of Use as well as our Privacy Policy.
  • c) As these Terms of Use constitute a legally binding contract, You are required to carefully read through these Terms of Use and related notices before using any of ZebPay’s Services.
  • d) By registering, accessing, browsing or using ZebPay Platform, You agree to the terms and conditions set out in these Terms of Use, and our Privacy Policy.
  • e) If You disagree with these Terms of Use or our Privacy Policy, You shall not proceed to access, browse or initiate account registration with ZebPay or seek to acquire any of ZebPay Services.
4. Anti Money-Laundering Disclaimer

ZebPay is committed to improve the global fight against money laundering and terrorist financing. In this regard, the Company has endeavoured to carefully ensure all of its internal anti-money laundering procedures comply with AML Regulations.

5. Agreement Conditions
  • a) ZebPay reserves the right to modify or change the terms and conditions in these Terms of Use at any time and at its sole discretion. ZebPay will provide reasonable notice of these changes to Users and will modify or change the terms by updating the Terms of Use. ZebPay also reserves the right to limit, change or completely stop the ZebPay Services; add or remove provisions or features, without prior notice. We may, at our discretion, update the ZebPay Platform from time to time, however we do not guarantee that the ZebPay Platform is free of error or omissions.
  • b) Any and all modifications or changes to the Terms of Use will be effective on the period mentioned in the notice being provided to You. As such, Your continued use of ZebPay Services, including but not limited to any failure to close Your account during the requisite notice period, acts as acceptance of the amended agreement and rules. For the avoidance of doubt, if You do not agree with any part of these Terms of Use or any such modification or change, then You should close the Client Asset Account, withdraw all relevant funds and cease using the ZebPay Platform.
6. Eligibility
  • a) To use the ZebPay Services Clients must create a Client Asset Account by adhering to the adhere to KYC requirements provided below. If You fail to furnish the KYC requirements, ZebPay will be entitled to either reject creation of or terminate the said Client Asset Account. By registering to use a ZebPay’ Client Asset Account You warrant that A) You are an individual that is at least 18 years old, a legal person or B) other organization with full legal capacity to contract with ZebPay in accordance with these Terms of Use.
  • b) If You are an individual and not at least 18 years old, Your legal guardian shall be responsible for all consequences resulting from the Your actions on the ZebPay Platform and ZebPay shall have the right to cancel or freeze the Client’s Client Asset Account in addition to filing claims against You and Your guardian for compensation/damages.
  • c) Each Client shall have one Client Asset Account only. Multiple accounts for the same Client will not be allowed.
  • d) Clients who are not either citizens or residents of India are not permitted to use the ZebPay Services.
  • e) Clients who are either citizens or residents of the below countries are not permitted to use the ZebPay Services in any form (“Prohibited Jurisdiction Use”)

Democratic People’s Republic of Korea, Iran, Bahamas, Botswana, Cambodia, Ghana, Iceland, Mongolia, Pakistan, Panama, Syria, Trinidad and Tobago, Yemen, Zimbabwe, Cuba

7. Prohibition of use

a) By accessing and using the ZebPay Platform, the Client acknowledges and declares that he/she is a) a non-U.S user b) not in breach of any and all applicable laws and regulations, including but not limited to applicable regulations on anti-money laundering, anti-corruption, and counter-terrorist financing c) not on any trade or economic sanctions lists, including but not limited to lists circulated by United Nations Security Council Sanctions List US Department of the Treasury’s Office of Foreign Assets Control, the US Department of State, the United Nations Security Council, the European Union, Her Majesty's Treasury, the Hong Kong Monetary Authority or the Monetary Authority of Singapore. You may not use your Client Asset Account to engage in the following categories of activity (“Prohibited Uses”). The specific types of use listed below are representative, but not exhaustive:

  • unlawful activity;
  • fraud;
  • gambling;
  • intellectual property infringement; or
  • defamation or abuse.

b) ZebPay shall have the right to disable your access to the Client Asset Account at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms of Use.

c) ZebPay reserves the right to choose markets and jurisdiction to provide the ZebPay Services, and may restrict or refuse in its discretion, the provision of ZebPay Services in certain countries or regions.

d) The content of these Terms of Use shall not supercede the laws of India. ZebPay maintains its stance that prohibited users as per Clauses 7 hereinabove are not to use or access the ZebPay Platform for any purpose.

8. Description of ZebPay services or business activity
  • a) INR/Crypto trading:
    • 1. The crypto asset exchange service is a service accessed through the ZebPay Platform whereby ZebPay provides a trading exchange (crypto asset/fiat). The functionalities available under this service enable Users to trade the crypto assets amongst each other by posting their buy and/or sell orders on the exchange, which ZebPay then further facilitates by providing the matching service that will pair their respective buy and sell orders. The order(s) placed by Users shall remain active for a time period as may be prescribed by ZebPay from time to time, post which ZebPay shall have the right to invalidate the said order(s).
  • b) OTC trading platform:
    • 1. The OTC Trading Platform Service is a service accessed through ZebPay’s OTC Trading Platform whereby ZebPay provides an online virtual asset trading platform via a sophisticated mechanism that facilitates over-the-counter trading of crypto assets.
    • 2. You are eligible to access ZebPay’s OTC Trading Platform (by whatever name called) via the URL https://otc.zebpay.com and by once again signing up with identical details as originally provided by You to ZebPay for KYC verification, together with additional details that may be required by the OTC Trading Platform.
    • 3. The User acknowledges and agrees that confirmations received from You via Telegram and/or other forms of communication authorized by ZebPay’s OTC Trading Platform shall be valid proof of Your confirmations of trading activity. Further, the order(s) placed by You on ZebPay’s OTC Trading Platform shall remain active for a time period as may be prescribed by ZebPay from time to time, post which ZebPay shall have the right to invalidate the said order(s).
  • c) Quick Trade:
    • 1. The Quick Trade feature enables the Customer to instantly buy or sell select crypto assets instantly, without the potential wait time normally associated with order matching on an open order book. This service consists of ‘Quick Buy’ and ‘Quick Sell’ options where the Customer can purchase or sell, respectively, select crypto assets.
    • 2. To enable instant execution of Customer orders under this service, ZebPay pools liquidity from various sources. ZebPay is a technology enabler for its Customers and makes available crypto assets for its Customers. ZebPay has not created, and is not the administrator of, any crypto asset.
    • 3. Transaction fees are not applicable to the Customer upon execution of a Quick Trade order. The Customer is required to maintain sufficient balances of INR or the relevant crypto asset, as the case may be, for the execution of the relevant trade.
  • d) When You utilise any of the ZebPay Services, You acknowledge that You are transacting with other Users of the ZebPay Platform as counterparties and bids are matched with a counterparty. In this regard, ZebPay merely provides the platform to match the orders, and prices are therefore set by the market-forces of supply and demand. Save as aforesaid, ZebPay is not a party to the agreement(s) that arise between the material Users pursuant to these trades.
9. Provisions related to both INR/Crypto trading and OTC trading platform services
  • a) You must register and open a Client Asset Account.
  • b) You must always treat Your Client Asset Account information as confidential and must not disclose it to any third party. Any access to the ZebPay Platform or ZebPay Services through the Client Asset Account shall be considered as access by the Client or on your behalf and you shall be solely responsible for any activity carried out in, by or through your Client Asset Account on the ZebPay Platform.
  • c) After registration of your Client Asset Account, as per the required process You will be eligible to purchase, send, receive or store crypto assets supported by the ZebPay Platform. You may be required to maintain a minimum balance of funds in your wallet before you initiate certain transactions. We reserve the right to refuse to execute any order and/or transaction initiated by you, if the same is in contravention to the AML Policy or to comply with directions of appropriate enforcement authorities.
  • d) Trading on the ZebPay Platform is subject to payment of Transaction Fee. Usage of ZebPay Platform is subject to membership fees. You may request the withdrawal of fiat currency subject to certain limitations. Details of all the aforementioned fees and limitations are available at https://zebpay.com/in/fees/
  • e) ZebPay strives to maintain the accuracy of information posted on the ZebPay Platform however it cannot guarantee the accuracy, suitability, reliability, completeness, performance or fitness for purpose of the content through the ZebPay Platform and will not accept liability for any loss or damage that may arise directly or indirectly from the content.
  • f) Information on ZebPay’s Platform can be subjected to change without notice and is provided for the primary purpose of facilitating Users to arrive at independent decisions.
  • g) All Users of the ZebPay Platform must understand that there are risks involved in the usage of the ZebPay Platform. ZebPay encourage all users to exercise prudence and trade responsibly within their own means.
  • h) While ZebPay emphasises online interface security to ensure the continuity and security of ZebPay Services (announcements will be made in event of downtime/maintenance), it will be non-accountable to Users for an act of God, Force Majeure, malicious targeted hacking, terrorist attacks and other reasonably unforeseeable circumstances.
  • i) ZebPay reserves the right (but is under no corresponding duty) to cancel, rollback or block transactions of any and all types on the ZebPay Platform in the event of abnormal transactions or based on its internal AML Policy.
  • k) By using the ZebPay Platform and ZebPay Services, You declare that all information provided by You to ZebPay is true, accurate and complete.
  • l) You agree and understand that the underlying protocols of different crypto networks are subject to changes (each a "Fork") which may result in more than one version of such network (each a "Forked Network"). You further agree and understand that Forks may materially affect the value, function, and/or name of the crypto held by You with ZebPay. In the event of a Fork, ZebPay may temporarily suspend any services in respect of the relevant crypto/s (with or without advance notice to you) and may determine, in its sole discretion, whether or not to support the Forked Network. Details of ZebPay’s position on such Forks are available at https://help.zebpay.com/support/solutions/articles/44001895103/, which may be subject to change from time to time.
10. User identity verification
  • a) With registration of a Client Asset Account on ZebPay, You agree to share personal information requested for the purposes of identity verification and other purposes permitted by applicable laws. This information is used specifically to identify the Client and for the detection of potential money laundering, terrorist financing, fraud and other financial crimes on the ZebPay Platform and to ensure that the Client and his/her trades are fully compliant with the AML Regulations. ZebPay endeavours to retain and obtain this personal information in accordance with its Privacy Policy and applicable law.
  • b) In addition to providing this information, to facilitate compliance with global industry and government standards for data retention, You agree to permit ZebPay to keep a record of such information for the lifetime of Your Client Asset Account plus five (5) years after closing that account or the minimum period required by applicable law, whichever is later.
  • c) You also authorise ZebPay to make inquiries, either directly or through third parties, that are deemed necessary to verify Your identity or to protect You and/or ZebPay against financial crimes such as fraud, etc.
11. Client Funds
  • a) All relevant Client fiat shall be in ZebPay’s bank account(s), or may be kept separate from money belonging to ZebPay in a Client account, if required by applicable law and regulations, until such amounts are returned to You, or become due and payable to ZebPay or to other Users in accordance with these Terms of Use or are otherwise paid away or transferred in accordance with applicable law and regulations.
  • b) By accepting these Terms of Use, and to the extent not prohibited by applicable law, You hereby grant to ZebPay the authority to open and establish a ‘client account’ and You agree to grant ZebPay the right to control the Client’s assets including crypto assets and client fiat, whether they are held separately in a Client account or commingled with other funds of ZebPay.
  • c) Pursuant to the right of control referred to in Clause 11(b) hereinabove and to the extent not prohibited by applicable law, ZebPay reserves the right to:
    • 1. lend out or invest the Client Funds into low risk interest bearing securities; and
    • 2. retain to its own benefit the capital gains, interest or profits that may from time to time be generated from such actions.
    For the avoidance of doubt, the risk of loss which may be occasioned by such lending shall be borne wholly by ZebPay, and ZebPay undertakes to return to Users their deposited crypto assets and/or funds on demand.
12. Know Your Customer (KYC) and on boarding
  • a) ZebPay is required to adhere to KYC requirements. ZebPay may undertake remote KYC procedures and video on boarding, among others.
  • b) The KYC procedures may be created or undertaken by any authorised representative of ZebPay (such as a third-party KYC service provider) possessing all the relevant and necessary credentials to conduct the KYC and due diligence in accordance with the AML Regulations and the AML Policy, subject to applicable law.
  • c) You are bound to follow all on-screen instructions and adhere to all requirements for the on-boarding onto the ZebPay Platform.
13. Authenticity and self-responsibility of identity information
  • a) You must register for a ZebPay Client Asset Account before using the ZebPay Platform via our standard application procedure. To register for an account, You must provide Your real name, email address and such other requested information including KYC documents.
  • b) Depending on certain conditions and in our sole discretion, ZebPay may refuse to open an account for You.
  • c) Where ZebPay, at its sole and absolute discretion, determines that the applicable law and regulations require Zebpay to report transactions with You to a Competent Authority, You must obtain and provide ZebPay with any information as ZebPay may require. You shall not be permitted to place orders unless and until it has provided the information required, and subject to clearance of the Competent Authority or other authority, as the case may be.
  • d) ZebPay is obliged to carry out all the searches and enquiries that ZebPay deems to be appropriate to assess the Client’s identity and/or to carry out any anti money laundering controls which may be required under the AML Regulations or its AML Policy. This information may be also used for the prevention of money laundering or terrorism financing as well as for the management of the Client Asset Account. You authorise ZebPay to use the information to perform the above checks in relation to these Terms of Use.
  • e) The identity verification information which may be requested can generally include but not limited to:

    Full Name

    Email Address,


    Telephone Number

    Government Issued ID/Passport

    Date of Birth

    Proof of address

    Bank account details

    Photographs and images.

    Such other documents, as may be notified from time to time by ZebPay in accordance with applicable laws.

  • f) In providing this required information, You confirm that all such information is accurate and authentic. Post-registration, the Client guarantees at all times that the information is truthful, complete and updated in a timely manner with any changes. You must ensure that any identity verification or personal information and/or documents submitted by You belong to You. You are not permitted to create a Client Asset Account on someone else’s behalf.
  • g) If there is any reasonable doubt that any information provided by you is wrong, untruthful, outdated or incomplete, ZebPay shall have the right to send you a notice to demand corrections, remove relevant information directly, suspend or terminate all or part of the ZebPay Services to the Client.
  • h) You shall be solely and fully responsible for any loss or expenses incurred by You in the course of the use of any ZebPay Service if You cannot be reached through the contact information provided by You.
  • i) You hereby acknowledge and agree that You have the obligation to keep all information provided to ZebPay up to date if there are any changes.
  • j) ZebPay may or may not accept an application to become a Client in its absolute discretion, including (but not limited to) if the Client fails to pass the relevant appropriateness checks. If the Client application is accepted by ZebPay, the Client shall be notified of the same.
  • k) You may only start trading with ZebPay on the ZebPay Platform after the initial transfer of funds is credited to the Client Asset Account and such transfer has been cleared.
  • l) ZebPay shall be authorised to act upon any digital instructions transmitted by You. In this connection, ZebPay shall be entitled to carry out any instructions or orders as per Your instructions.
  • m) You may request ZebPay to make payments by debiting the Client Funds to the extent cleared funds are available at the time of the request (electronically via the ZebPay Platform)
  • n) The initial transfer and any additional funds transferred by You (together, Client Funds) shall be credited to You as the case may be, subject to the following conditions: (i) You are required to transfer Client Funds to ZebPay only from the Your bank account registered with ZebPay. ZebPay does not accept Client Funds from any other bank account of the Client or any third party account. (ii) ZebPay does not accept Client Funds in cash.
  • o) Any crediting or debiting of client fiat to or from You in respect of any transactions on the ZebPay Platform is net of any bank fees, commissions or other charges or costs (including any applicable taxes, including withholding taxes) and you hereby expressly authorise ZebPay to make any such deductions.
  • p) All gains, earnings, losses, costs and liabilities made or incurred by You under or in relation to any crypto asset or any service provided by ZebPay or otherwise in connection with these Terms of Use (including any fees charged by ZebPay) shall be credited or debited to You, as applicable.
  • q) You hereby expressly authorise ZebPay to deduct any such amounts from any client fiat held by ZebPay on Your behalf.
  • r) You may, at any time, withdraw funds from the Client fiat (‘Withdrawn Funds’) by submitting a request to ZebPay (‘Withdrawal Request’). ZebPay may, at its discretion, elect to withhold payment (or deduct an amount from it, as applicable) if:
    • 1. ZebPay is required by applicable law or regulations to deduct or withhold such payment; or
    • 2. there is an unresolved dispute between ZebPay and the Client in connection with these Terms of Use or any related contract in respect of such funds.
  • s) ZebPay will only pay Withdrawn Funds to the Client’s registered bank account on the ZebPay Platform.
  • t) You shall transfer Client Funds and submit withdrawal requests to ZebPay using the deposit or withdrawal function on the ZebPay Platform. You shall be solely responsible for the safekeeping of the password/ PIN relating to the Client’s account on the ZebPay Platform, and You will be responsible for all activities relating to Your login and password/PIN.
  • You hereby covenant that You:
    • 1. will not share his/her login or password/PIN details with any third party;
    • 2. will notify ZebPay immediately if You are aware of any unauthorised use of Your login or password/ PIN by any person or any other violations of the Client Asset Account;
    • 3. will strictly observe the security, authentication, dealing, charging, withdrawal mechanisms and/or procedures of the ZebPay Platform; and
    • 4. will log out from the ZebPay Platform by taking proper steps at the end of every visit.
  • u) ZebPay will not be responsible for any loss or consequences caused by Your failure to comply with the above terms and conditions.
14. Representations, warranties and covenants of the Client
  • a) You represents and warrants to ZebPay that:
    • 1. You are competent to contract under the Indian Contract Act (1872)
    • 2. You have not been adjudged a bankrupt and/or has not entered into a scheme of arrangement with his creditors (if any);
    • 3. Your conduct will not be in violation of the law, public interests, public ethics or other’s legitimate interests,
    • 4. You will not evade the payment of taxes or fees and will not violate these Terms of Use and relevant laws and rules;
    • 5. all information and document supplied by You to ZebPay is complete, true, accurate and is not misleading or deceptive in any respect;
    • 6. if You are an individual, You are at least 18 years old
    • 7. if You are a body corporate, unincorporated association, trust or other legal structure, You are validly existing in accordance with applicable law and regulations;
    • 8. You have entered into this agreement with ZebPay by means of these Terms of Use, and will enter into any transaction on the ZebPay Platform as a principal and not as another person’s agent or representative;
    • 9. You are not subject to any law or regulation preventing it from entering into this agreement or transactions on the ZebPay Platform. In this regard, You are not a resident of any other jurisdiction where it may be unlawful to access the ZebPay Platform or trade with ZebPay;
    • 10. You have obtained all necessary consents, licenses and authorisations and has full power and authority (in accordance with its constitutional and organisational documents, where relevant) to enter into this agreement and all transactions on the ZebPay Platform;
    • 11. You will comply with all laws and regulations to which You are subject in relation to this agreement and any transaction contemplated by this agreement including, without limitation, all tax laws and regulations, exchange control requirements and registration requirements;
    • 12. these Terms of Use and any transactions entered into hereunder by You create valid and binding obligations which are enforceable against You in accordance with their terms including in the jurisdiction in which You are resident, and do not violate the terms of any law, regulation, order, charge, agreement or instrument by which You are bound or to which Your assets are subject;
    • 13. You are fully aware of the financial and other risks involved with trading in crypto assets under these Terms of Use and are willing and financially able to sustain a total loss of funds resulting from the trading and transactions entered into on the ZebPay Platform;
    • 14. You have consistent and uninterrupted access to the internet and the email address, mobile number provided to ZebPay during the application procedure;
    • 15. You will act in accordance with applicable law and regulations regarding market abuse, manipulation or misconduct, insider trading or dealing and similar offences, as applicable;
    • 16. You must maintain sufficient Client Funds in Your account before initiating any order and/or transaction. In case you have insufficient funds in Your account Your order will not be placed. You are solely responsible for payment of any taxes that may arise in connection with Your use of ZebPay Services or upon the trading of crypto assets.
    • 17. You will not alter, distort or otherwise manipulate the relevant market or underlying details in relation to a transaction entered into under this agreement;
    • 18. You will promptly notify ZebPay of the occurrence of any event of default or potential event of default or any other breach of this agreement;
    • 19. You acknowledge ZebPay does not exercise any control over the market price or volatility of the crypto assets and that the contract for sale of any of the crypto assets shall strictly be a bipartite contract between the seller and the buyer.
    • 20. You acknowledge that ZebPay may enable or assist the Client to access, interact with, and/or purchase services from several supported platforms and other third parties via third-party websites or applications (collectively, “Third-Party Services”). Such Third-Party Services are not under the control of ZebPay, ZebPay does not review, approve, monitor, endorse, warrant, or make any representations with respect to Third-Party Services and is not responsible for any Third-Party Services. You undertake that You use all Third-Party Services at your own risk, and You should apply a suitable level of caution and discretion in doing so. Any use of Third-Party Services is governed solely by the terms and conditions of such Third-Party Services and any contract entered into, or any transaction completed via any Third-Party Services, is between you and the relevant third party, and not with ZebPay. You shall comply in all respects with all applicable terms of the Third-Party Services that you access or subscribe to in connection with the Services. If at any time any Third-Party Services cease to make their programs available to us on reasonable terms, we may cease to provide such features to you without entitling you to refund, credit, or other compensation.
    • 21. If You violate the foregoing promises and/or other terms and conditions of these Terms of Use in any manner resulting in any legal consequences, You shall independently undertake all of the legal liabilities in Your own name and indemnify ZebPay from all actions, claims, losses or costs arising from such violation;
  • b) You will not use any data or information displayed on the ZebPay Platform for commercial purposes without ZebPay’s prior consent.
  • c) You will use the ZebPay Platform in accordance with these Terms of Use and the Privacy Policy, without taking acts of unfair competition nor attempting to intervene with the normal operation of ZebPay. Examples of such malicious acts include, but are not limited to:
    • 1. using a device, software or subroutine to interfere with the ZebPay Platform;
    • 2. overloading network equipment with unreasonable data loading requests;
    • 3. executing malicious sales or purchases on the market.
  • d) By accessing any of the ZebPay Services, You agree that ZebPay shall have the right to unilaterally determine whether You have violated any of the above covenants and take action without receiving Your consent or giving prior notice to You. Examples of such actions include, but are not limited to:
    • 1. block and close order requests;
    • 2. freezing the Client Asset Account;
    • 3. reporting the incident to authorities;
    • 4. publishing the alleged violations and actions that have been taken;
    • 5. deleting any information you published that is in violation.
  • e) You consent to the ZebPay Platform’s AML and KYC checks and procedures and ZebPay reserves the right to (i) withhold the refund of any monies and crypto assets; and/or (ii)deny access to the ZebPay Platform, before all necessary procedures have been vetted and consent is formally authorised for You to access the ZebPay Platform.
  • f) Without prejudice to the aforesaid, any Client fiat will be ‘frozen’ until the relevant procedures are completed and under no circumstance may they be ‘exchanged’ or ‘withdrawn’.
  • g) If Your alleged violation causes any losses to a third-party, You shall solely undertake all the legal liabilities in Your own name and hold ZebPay harmless from any loss, fine or extra expenses. If, due to any alleged violation ZebPay incurs any losses, is claimed by any third party for compensation or suffers any punishment imposed by any administrative authorities, You will indemnify ZebPay against any losses and expenses caused thereby, including legal fees on a full indemnity basis.
  • h) You acknowledge and agree that the above representations and warranties have been a material inducement to the decision of ZebPay to permit You to open an account with ZebPay and trade on the ZebPay Platform.
  • i) In case of any abnormal behaviour, fluctuation or delay in transactions beyond ZebPay’s control, ZebPay shall not be liable to You.
  • a) Unless otherwise specified, all logos, information, text, graphics, or other materials uploaded by ZebPay, which appears on the ZebPay Platform for other users to access (“Content”) is the property of ZebPay and are protected under copyright, trademark and other applicable laws.
  • b) All logos, trademarks, service marks and logos of ZebPay and others used or displayed on the ZebPay Platform, (“Trademarks”) are the property of ZebPay or its group companies. You may not copy, imitate or use them without our prior written consent.
  • c) You shall not reverse engineer or disassemble any part of the ZebPay Platform for any reason whatsoever. Any such action shall amount to a material breach of these Terms of Use and may result in ZebPay terminating the defaulting Clients Asset Account.
  • d) The ZebPay Platform may in places include third party intellectual property including the software used for creating or distributing crypto assets. ZebPay does not own any rights to such third-party IP and is bound by the license terms for such IP and by virtue of these terms You shall also be bound by the said license terms.
16. Disclaimer of Warranties
  • a) ZebPay will provide access to the ZebPay Platform on an “as is” and “commercially available” condition and to the maximum extent permitted by law does not offer any form of warranty with regards to the ZebPay Platform’s reliability, stability, accuracy and completeness of the technology involved. The ZebPay Platform serves merely as a venue of transactions where crypto assets information can be acquired, and crypto assets transactions can be conducted. The contents of the ZebPay Services or the ZebPay Platform may contain bugs, errors, problems or other limitations. ZebPay assumes no liability or responsibility for any errors or omissions in the ZebPay Services or the ZebPay Platform.
  • b) You expressly acknowledge and agree that use of the ZebPay Services and the ZebPay Platform is at Your sole risk. ZebPay cannot control the quality, security or legality of the crypto assets in any transaction, truthfulness of the transaction information, or capacity of the parties to any transaction to perform their obligations. You must carefully consider the associated investment risks, legal status and validity of the transaction information and investment decisions prior to your use of the ZebPay Platform.
  • c) ZebPay makes no warranty that the ZebPay Services or the ZebPay Platform will be uninterrupted, timely, accurate or reliable; nor do we make any warranty as to the permanent availability of any information and/or that may be stored or transferred through the ZebPay Services or the ZebPay Platform. You understand and agree that any material and/or data downloaded or otherwise obtained through use of the ZebPay Services or ZebPay Platform is done at Your own discretion and risk and You will be solely responsible for any damage to Your computer system or phone or any other device or loss of data that results from the download of such material or data.
  • d) ZebPay is not responsible for any content uploaded by You on the ZebPay Platform. We are not responsible for any direct or indirect damages or losses caused to you, including without limitation, lost profits, business interruption or other loss resulting from use of or reliance in any way on anything available on the ZebPay Platform. It is solely Your responsibility to evaluate the accuracy, reliability, completeness and usefulness of Content available on the ZebPay Platform that is used by you.
  • e) ZebPay does not provide investment and financial advice to its Clients. The Content on the ZebPay Platform is provided for general information only and is not intended to, and does not amount to, investment advice. By giving its approval, consent, advice or information about any matter dealt with by these Terms of Use or in respect of ZebPay Services, ZebPay does not create, make or give any warranty, representation or undertaking about any circumstances relating to the subject matter of the consent or approval.
  • f) ZebPay will not be liable for any loss or damage caused to your computer equipment, computer programs, data or other device caused by a virus, denial-of-service attack, distributed denial of-service attack, or other technologically harmful material. You must use Your own virus protection software. ZebPay does not guarantee that the ZebPay Platform will be free of viruses, trojan horses or other code that manifests contaminating or destructive properties.
17. Limitation of liability
  • a) Release of ZebPay Liability
    • 1. If You have a dispute with one or more Users of the ZebPay Platform, You agree that neither we nor our affiliates or service providers, nor any of our respective officers, directors, agents, joint venturers, employees and representatives will be liable for any claims, demands and damages (actual and consequential) of any kind or nature arising out of or in any way connected with such disputes.
    • 2. ZebPay will not be liable for any loss caused to You due to discontinuation of any cryptocurrency that is being offered through the ZebPay Platform.
    • 3. ZebPay shall not be liable for any disruption of service, whereby You are denied access to Your cryptocurrencies.
    • 4. ZebPay shall not be liable for any loss caused to You through loss of any cryptocurrency stored on Your Client Asset Account for any reason whatsoever, save and except due to a wilful and malicious commission or omission by ZebPay directly resulting in such loss.
    • 5. ZebPay shall not be liable for any discontinuation, alteration, suspension or termination of any part of the services offered on the ZebPay Platform caused or occasioned any Force Majeure event or any change in applicable law with respect to cryptocurrencies.
    • 6. ZebPay shall not be liable for any loss caused to You due to fluctuations in the prices of cryptocurrencies. ZebPay does not guarantee profits from sale or purchase or transfers of cryptocurrencies. ZebPay shall not be liable for any loss caused to You for suspension, cancellation or termination of a Client Asset Account, including on account of a violation by such User of any of the terms of this agreement, the Privacy Policy or any applicable Law. You agree that ZebPay will not be liable You or to any third party for termination of the Client Asset Account or for restricting access to the ZebPay Platform, which shall be at the sole discretion of ZebPay.
    • 7. You shall not be entitled to any damages from ZebPay for any reason whatsoever including but not limited to consequential or compensatory damages for any reasons including suspension, cancellation or termination of the Client Asset Account or for cessation of any or all services on the ZebPay Platform. You shall only be entitled to refund / recovery of the cryptocurrencies and client fiat credited to You, subject to deductions of amounts owed to ZebPay and other legal, regulatory or statutory dues or those stipulated under applicable Law, and to the permissibility of such refund or recovery under applicable law.
    • 8. In the event that any cryptocurrencies credited to a Client Asset Account are seized, or ZebPay is unable to access or return the same to User, ZebPay shall not be held liable or responsible for the same. You are cautioned to avail itself of the ZebPay Platform subject to the above risk. At no point in time will ZebPay, its directors, shareholders, employees, representatives, officers, affiliates or assigns be held liable for any claims whatsoever for cessation of services or termination of any part of the ZebPay Platform or any disruption with respect to access to any Client Asset Account.
    • 9. All claims by You shall be limited to the cryptocurrencies and fiat standing to the Client’s credit in the relevant client account, subject to the above mentioned conditions.
    • 10. Subject to applicable law, ZebPay shall not be liable for any incidental, special, punitive, consequential or similar damages or liabilities whatsoever arising out of the use of the ZebPay Services, any performance or non-performance of ZebPay Services or any product provided by ZebPay, whether under contract, statute, strict liability or other theory even if ZebPay, its subsidiaries, affiliates are advised of the possibility of such damages.
  • b) No Liability for Breach
    ZebPay will not be liable for any breach of these Terms of Use, where the breach is due to abnormal and unforeseeable circumstances beyond ZebPay’s control, the consequences of which would have been unavoidable despite all effects to the contrary, nor is ZebPay liable where the breach is due to the application of mandatory legal requirements.
  • c) Limitation of loss
    Without prejudice to the generality of the foregoing, in no event shall ZebPay, its affiliates or its service providers, or any of its or their respective officers, directors, agents, employees or representatives, be liable for any of the following types of loss or damage arising under or in connection with this agreement or otherwise:
    • 1. any loss of profits or loss of expected revenue or gains, including any loss of anticipated trading profits and / or any actual or hypothetical trading losses, even if we are advised of or knew or should have known of the possibility of the same;
    • 2. any loss of or damage to reputation or goodwill; any loss of business or opportunity, customers or contracts; any loss or waste of overheads, management or other staff time; or any other loss of revenue or actual or anticipated savings, even if we are advised of or knew or should have known of the possibility of the same;
    • 3. any loss of use of hardware, software or data and / or any corruption of data; including but not limited to any losses or damages arising out of or relating to any inaccuracy, defect or omission of digital currency price data; any error or delay in the transmission of such data; and / or any interruption in any such data;
    • 4. any loss or damage whatsoever which does not occur directly from our breach of this agreement; and/or
    • 5. any loss or damage whatsoever which is in excess of that which was caused as a direct result of our breach of these Terms of Use (whether or not you are able to prove such loss or damage).
  • d) To the maximum extent permitted by Applicable Law, You hereby release and waive all claims against ZebPay, from any and all liability for claims, damages (actual and/or consequential), costs and expenses (including litigation costs and attorneys' fees) of every kind and nature, arising from or in any way related to Your use of the ZebPay Platform or ZebPay Services. You expressly waive and relinquish any and all rights and benefits which you may have under any other national, state or federal statute or common law principle of similar effect, to the fullest extent permitted by law.
18. Indemnification

You agree to indemnify and hold harmless ZebPay, its affiliates, contractors, licensors, and their respective directors, officers, employees and agents from and against any claims and damages (including legal fees, fines or penalties imposed by any regulatory authority) arising out of (a) Your breach or our enforcement of this agreement or (including with limitation Your breach of the Privacy Policy, AML Policy or any other restrictions on use of ZebPay Services) or (b) Your violation of any law, rule or regulation, or the rights of any third party (c) Your use of ZebPay Services. This shall also apply to Your violation of any applicable law, regulation, or rights of any third party during your use of the ZebPay Services.

19. Termination of this agreement
  • a) You agree that we have the right to immediately suspend the Client Asset Account (and any accounts beneficially owned by related entities or affiliates), freeze or lock the funds in all such Client Asset Accounts, and suspend access to ZebPay if we suspect any such Client Asset Accounts to be in violation of these Terms of Use, Privacy Policy, AML Regulations acts or any applicable laws and regulations.
  • b) Pursuant to certain AML regulations and other applicable laws, ZebPay reserves the right to keep and use the transaction data or other information related to such Client Asset Accounts for up to the longer of: five (5) years or the time period required by applicable law following the termination of this agreement, and for the following purposes:-
    • 1. if the Client Asset Account is subject to a governmental proceeding, criminal investigation or other pending litigation;
    • 2. if ZebPay detects unusual activity in the Client Asset Account;
    • 3. if ZebPay detects unauthorized access to the Client Asset Account;
    • 4. if ZebPay is required to do so by a court order or command by a regulatory/government authority;
    • 5. in the event of a suspected breach of these Terms of Use;
    • 6. in the event of a suspected criminal event, including but not limited to money laundering, terrorist financing, and fraud;
    • 7. in the event the use of your Client Asset Account is subject to any pending litigation, investigation, or government proceeding and/or we perceive a heightened risk of legal or regulatory non-compliance associated with your account activity;
    • 8. you take any action that may circumvent our controls such as opening multiple accounts or abusing promotions which we may offer from time to time;
    • 9. if a transaction is unfinished during the account termination process, ZebPay shall have the right to notify Your counterparty of the situation at that time
  • c) In case of any of the following events, ZebPay shall have the right to directly terminate this agreement by cancelling the Client Asset Account, and shall have the right to permanently freeze (cancel) the authorisations of the Client Asset Account and withdraw the corresponding Client Asset Account:
    • 1. after ZebPay terminates services to You,
    • 2. You allegedly register in Your own name or registers in any other person’s name as a ZebPay user more than once, directly or indirectly;
    • 3. the main content of user’s information that You have provided is untruthful, inaccurate, outdated or incomplete;
    • 4. when these Terms of Use are amended, You expressly state and notify ZebPay of the Client’s unwillingness to accept the amended Terms of Use;
    • 5. any other circumstances where ZebPay deems it should terminate the services to You.
  • d) Subject to subparagraph (e) below, once the Client Asset Account is closed/withdrawn, all charges and liabilities owed to ZebPay on the account will be due and payable to ZebPay. Upon payment of all outstanding charges to ZebPay (if any), the User will have to immediately withdraw all the balance funds from the account.
  • e) ZebPay maintains full custody of the funds and user data/information which may be turned over to the authorities in event of account suspension/closure arising from fraud investigations, AML investigations or violation of the law or these Terms of Use (e.g. trading on ZebPay from a sanctioned country).
  • f) Notwithstanding anything to the contrary contained elsewhere in these Terms of Use, ZebPay shall at all times have the right to terminate provision of ZebPay Services to You at any time, including but not limited to closing the relevant Client Asset Account.
20. Compliance with Local Law
  • a) It is the responsibility of the User to abide by local laws in relation to the legal usage of ZebPay Services in their local jurisdiction. You must also factor, to the extent of their local law all aspects of taxation, the withholding, collection, reporting and remittance to their appropriate tax authorities.
  • b) All Users of the ZebPay Platform and any of its services acknowledge and declare that the source of their funds come from a legitimate manner and are not derived from illegal activities. ZebPay maintains a stance of cooperation with law enforcement authorities globally and will not hesitate to seize, freeze, terminate the client account and client fiat which are flagged or investigated by legal mandate.
21. Force Majeure
  • a) ZebPay Services are offered only on the digital domain, which is subject to risks including offensive attacks. ZebPay shall not be liable for any loss caused to the User’s account or the client fiat or cryptocurrencies accrued therein if the same arises due to any Force Majeure event, including commissions or omissions by third parties, forces of nature, offensive attacks on ZebPay servers or on the personal devices of the Users, changes in applicable law, or any loss caused by conditions or events beyond the reasonable control of ZebPay.
  • b) The above limitation on liability includes any Force Majeure event set out hereunder including acts of god; fire, act of terrorists, act of civil or military authorities, civil disturbance, war, strike or other labour dispute, interruption in telecommunications or Internet services or network provider services, failure of equipment and/or software, other catastrophe or any other occurrence which is beyond reasonable control of ZebPay; offensive attacks including virus attack, hacking, denial of service attack or theft of the personal devices of the User resulting in loss to the account.
  • c) To the maximum extent permitted by law ZebPay shall not be liable for any loss caused to User due to a data breach of confidential information of the User, including of the User account details or User password, including when such breach has occurred due to the User sharing such details with third parties or due to the User’s failure to follow reasonable due diligence. ZebPay shall also not be liable or responsible for losses caused due to any disclosure by User of any User account details, including on account of a phishing attack or other third-party disruption.
22. Privacy and Confidentiality
  • a) ZebPay processes all personal information in accordance with applicable law and regulations relating to the processing, privacy, and use of personal information.
  • b) ZebPay may collect, hold and process personal information about You from the way in which You engage with ZebPay (such as by filling in the application, placing orders, or if You contact ZebPay by post, email, telephone, in person or by any other means), through Your interactions with ZebPay and/or the ZebPay Platform
  • c) Details of the types of personal information which ZebPay collects, holds or processes are set out in ZebPay’s Privacy Policy available at https://www.zebpay.com/in/privacy-policy,
  • d) ZebPay relies on the following legal basis to process and use the Client’s personal information:
    • 1. processing is necessary for the performance of the ZebPay Services provided to You under this agreement;
    • 2. processing is necessary for the purposes of ZebPay’s legitimate business interests, including administering the relationship with You and/or analysing, improving and developing its trade, products and services. [For a more detailed overview of the legitimate business interests of ZebPay’s please refer to the relevant section of the aforesaid Privacy policy]; and
    • 3. processing is necessary for compliance with a legal obligation to which ZebPay is subject as better identified in ZebPay’s Privacy Policy.
  • e) Your personal information may be disclosed to ZebPay’s affiliates, service providers and other suppliers (including those outside of India) provided that any such transfer or access is compliant with the applicable data protection laws and is subject to appropriate contractual provisions relating to data protection and confidentiality. Further details as to where Your personal information may be transferred or accessed and the basis for such transfers are set out in the Privacy Policy.
  • f) ZebPay has security procedures covering the storage and disclosure of Your personal information to prevent unauthorised access of any or Your personal information and to comply with the Information Technology Act, 2000, and the Rules and Regulations framed thereunder.
  • g) You consent to receive communications from us electronically. ZebPay may communicate with you by e-mail or by posting notices on the ZebPay Platform. You shall be solely responsible to update Your e-mail address and other contact details regularly. If we send any communication by e-mail, it shall be sent to Your e-mail address available on the records created by you on the ZebPay Platform.
  • h) party may disclose to any person any information relating to the business, investments, finances or other matters of a confidential nature of the other party of which it may come into possession in connection with this agreement and its performance by the other party, and each party shall use all reasonable endeavours to prevent such disclosure, except as may be required by any applicable law, rule or regulatory, law enforcement or tax authority.
  • i) For the avoidance of doubt, ZebPay may be required to disclose information to third parties in order to carry out fraud-checks and for KYC procedures in accordance with applicable law, and You expressly consent to such disclosure.
23. Complaints

If You have any complaints, feedback or questions, ZebPay may be contacted via https://help.zebpay.com and we will make our best efforts try to resolve the issue with expediency. ZebPay shall not provide any support services to walk-in users.

24. Method of payment

Any payment to be made under these Terms of Use must be made by one of the following methods:

  • 1. a bank draft or a bank cheque;
  • 2. by credit of cleared funds to the bank account specified by the payee at least 3 Business Days before the anticipated date of the payment; or
  • 3. any other lawful form of payment that the parties agree in writing
25. Notices
  • a) Unless these Terms of Use expressly state otherwise, a notice, consent, approval, waiver or other communication (notice) in connection with this agreement must be in writing. A notice may be given by hand delivery, prepaid post, or by electronic message to the recipient’s physical address or email address as advised from time to time.
  • b) A notice given under this clause will be deemed to be received:
    • 1. if hand delivered, at the time of delivery;
    • 2. if sent by prepaid post, three Business Days after the date of posting;
    • 3. if sent by electronic message, when the sender receives an automated message confirming delivery or eight business hours after the message has been sent (as recorded on the device from which the sender sent the message) unless the sender receives an automated message that the electronic message was not delivered or the sender knows or reasonably should know that there is a network failure and accordingly knows or suspects that the electronic message was not delivered,

unless a notice is received after 5.00 pm on a Business Day in the place of receipt or at any time on a non Business Day, in which case, that notice is deemed to have been received at 9.00 am on the next Business Day.

26. Assignment

You may not assign or otherwise deal with any of its rights or obligations under these Terms of Use without the prior written consent of ZebPay. However, ZebPay may, without Your consent assign its rights under this agreement in the case of the sale of all or part of the ZebPay Platform.

27. Relationship between Parties

Notwithstanding any provision hereof, for all purposes including without limitation execution of any order and/or transaction initiated by you through the ZebPay Platform, You and ZebPay shall be and act independently and not as partners, joint venturers, agents, intermediaries, brokers or in any other fiduciary capacity. You shall not have any authority to assume or create any obligation for or on behalf of ZebPay, express or implied, and You shall not attempt to bind ZebPay to any contract without ZebPay’s prior written authorisation.

28. Waiver
  • a) No failure to exercise or delay in exercising any right given by or under this agreement to a party constitutes a waiver and the party may still exercise that right in the future.
  • b) Waiver of any provision of this agreement or a right created under it must be in writing signed by the party giving the waiver and is only effective to the extent set out in that written waiver.
29. Severability

If any provision of these Terms of Use is void, voidable by a party, unenforceable, invalid or illegal and would not be so if a word or words were omitted, then that word or those words are to be severed and if this cannot be done, the entire provision is to be severed from these Terms of Use without affecting the validity or enforceability of the remaining provisions hereof.

30. No merger

On completion or termination of the transactions contemplated by these Terms of Use, the rights and obligations of the parties set out hereunder will not merge and any provision that has not been fulfilled remains in force.

31. Further steps

Each party agrees to promptly do all things reasonably necessary or desirable to give full effect to these Terms of Use, including obtaining consents and signing documents.

32. Time is of the essence of these Terms of Use.
33. Entire agreement

These Terms of Use contain the entire agreement between the parties about the subject matter hereof, and supersede all previous communications, representations or agreements between the parties on the subject matter.

34. Governing law and jurisdiction
  • a) These Terms of Use are governed by the laws of India.
  • b) The parties submit to the non-exclusive jurisdiction of the courts of Ahmedabad, Gujarat, India, in case of any disputes that may arise in respect of, or relating to these Terms of Use.